# Background Verification Analyst

**Company**: Entrata
**Location**: United States
**Work arrangement**: remote
**Job type**: full-time
**Salary**: USD 15.05-23.65 per-hour-wage
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.lever.co/entrata/8e43b482-7866-4341-80b9-d7ad3f5a7be9?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_85788edf-d28

## Description

Entrata is seeking a Background Verification Analyst to join their team. The successful candidate will be responsible for accurately executing the manual criminal review process and developing expertise in consumer rights and disputes.

Responsibilities:

- Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.

- Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.

- Manage and respond to inquiries from clients and consumers via phone and email.

- Provide guidance to clients and consumers on the next steps in the screening process.

- Deliver accurate and timely updates on open tasks to relevant stakeholders.

- Assist peers and co-workers with workload management and problem resolution.

- Participate in ongoing training sessions and team meetings.

Essential Functions:

- Analyze and review background check data with accuracy and efficiency.

- Communicate effectively with clients and consumers regarding screening results and processes.

- Maintain compliance with legal and regulatory guidelines, including FCRA requirements.

- Work within strict deadlines and service-level agreements.

- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.

- Maintain professional interaction with internal and external stakeholders.

- Ability to work in a fast-paced and high-stress environment.

Minimum Qualifications:

- Strong attention to detail and ability to work in a fast-paced environment.

- Quick adaptability to new processes and procedures.

- Excellent verbal and written communication skills.

- Ability to follow established rules and regulations.

- Professional attitude with the ability to collaborate effectively.

- Capability to manage and de-escalate high-stress conversations over the phone.

- Willingness to learn and accept coaching.

Preferred Qualifications:

- Experience handling sensitive information preferred.

- Previous experience managing difficult conversations and delivering unfavorable decisions preferred.

- Experience in the multi-family housing industry preferred.

- Bachelor’s degree preferred.

Benefits:

- Flexible and transparent culture with remote and hybrid work options.

- Generous vacation time and frequent company recharge days for work-life balance.

- Comprehensive medical, dental, and vision coverage, including fertility benefits.

- HSA/FSA options and employer-paid disability benefits.

- Access to 401(k) or similar retirement plans with employer matching.

- Wellness initiatives promoting physical and mental well-being.

## Skills

### Required
- FCRA regulations
- consumer rights
- disputes
- screening software
- communication skills

### Nice to have
- sensitive information handling
- difficult conversations
- multi-family housing industry
- Bachelor’s degree

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/entrata/8e43b482-7866-4341-80b9-d7ad3f5a7be9?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)