# Salesforce Sales & Service Cloud Administrator

**Company**: Bounteous
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: contract
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.lever.co/bounteous/fcae72fa-c6aa-4ea1-b221-9268800edc9b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_85594d99-3bc

## Description

Bounteous is seeking an experienced Salesforce Sales & Service Cloud Advanced Administrator to support the Caesars account. This role involves hands-on configuration and administration of the Salesforce org, focusing on Sales Cloud and Service Cloud setup and optimization.

**Information Security Responsibilities**

- Promote awareness of key information security practices

- Identify, assess, and report security risks

- Ensure compliance with data privacy and protection standards (GDPR, CCPA, etc.)

- Integrate data protection measures throughout the information lifecycle

**Role and Responsibilities**

- **Salesforce Configuration & Administration**

- Object & data model administration

- Flow-based automation

- Approval process management

- **Sales Cloud Administration**

- Sales process & pipeline configuration

- Products, pricing & quoting

- Forecasting & territory management

- Lead routing & data quality

- Sales productivity & AI tooling

- **Service Cloud Administration**

- Case & console management

- Omni-Channel routing

- Knowledge management

- Entitlements & SLAs

- **Cross-Functional Collaboration**

- Solution design partnership

- Backlog translation

- Effort sizing

- Production troubleshooting

- **Continuous Improvement & Emerging Initiatives**

- Process optimization

- Outlook integration support

- Agentforce POC support

- **Agile Delivery & Team Support**

- Ceremony participation

- Release support

- Demo delivery

- Critical issue coverage

**Required Qualifications**

- 3+ years of hands-on Salesforce administration

- Strong working knowledge of objects, fields, record types, relationships, and page layouts

- Proven experience building and maintaining Flow automation and approval processes

- Practical experience with Sales Cloud and Service Cloud configuration

- Solid grasp of profiles, permission sets, role hierarchy, OWD, and sharing rules

- Agile delivery experience

- Incident communication skills

- PT availability

**Preferred Qualifications**

- Salesforce Certified Administrator

- Platform Administrator II (formerly Advanced Administrator)

- Salesforce Certified Sales Cloud Consultant

- Salesforce Certified Service Cloud Consultant

- Experience with Lightning Sync or Lightning for Outlook

- Familiarity with Agentforce, Einstein (Copilot/Service Assistant)

- Supporting large-scale, multi-team Salesforce programs in hospitality, gaming, or similar industries

- Familiarity with change sets, Salesforce CLI, Gearset, Copado, or similar

## Skills

### Required
- Salesforce administration
- Sales Cloud configuration
- Service Cloud configuration
- Flow automation
- Approval processes
- Data model administration
- Object administration
- Security & sharing model
- Agile delivery
- Incident communication

### Nice to have
- Salesforce Certified Administrator
- Platform Administrator II
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Lightning Sync
- Lightning for Outlook
- Agentforce
- Einstein (Copilot/Service Assistant)
- Change sets
- Salesforce CLI
- Gearset
- Copado

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/bounteous/fcae72fa-c6aa-4ea1-b221-9268800edc9b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)