# IT Specialist

**Company**: Red Bull
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.redbull.com/en/tokyo-it-specialist-ref28764b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_853de7fb-70d

## Description

We are seeking an IT Specialist to join our team in Tokyo.

Responsibilities:

- Provide professional IT onboarding for end-users and contribute to global standards

- Offer daily IT support, utilize remote service desks efficiently, and assist with meeting/event technology

- Manage IT incidents, requests, problems, and changes for Red Bull's IT services

- Maintain regular IT service communication with end-users and organize IT security and service trainings

- Administer user account access, support local infrastructure with second-level partners, and collaborate on service improvement ideas with the IT team

- Maintain an up-to-date IT asset inventory at Red Bull

- Handle the distribution and replacement of end-user devices, peripherals, and mobile devices

- Oversee the local network infrastructure, ensuring it aligns with global standards

- Manage the local office equipment throughout its lifecycle, including printers and meeting room technology

- Ensure equipment purchases are standardized and coordinate the return merchandise authorization (RMA) process for computing and hardware components

- Deploy global IT services for local projects to achieve maximum end-user satisfaction

- Lead specific work-packages to support local IT and business projects

- Assist the local IT or Finance Manager with IT budget planning

- Manage assignments using global and area-specific project management techniques and coordinate with external vendors and partners

Requirements:

- IT education or 3+ years equivalent experience

- Strong communicator and relator, tact in dealing with end-users

- Solid knowhow in Microsoft Windows and Office, Mac, AD, Exchange, Mobile Devices, Networking and Security Services

- Strong analytical and problem-solving skills towards IT peers around the globe

- ITIL v3 experience, ServiceNow or equivalent tool experience appreciated

- Team-oriented, self-motivated personality, hands-on and flexible personality

- Spoken and written English and Japanese mandatory

Benefits:

- Salary: determined by experience and skills

- Bonus: determined by individual performance

- Retirement plan: company contributes 6.5% of monthly basic salary to a defined contribution pension plan

- Comprehensive welfare group insurance

- Medical insurance

- Group long-term disability income compensation

- Paid vacation: 20 days in the first year, granted immediately upon joining

- Benefit One

- Employee discounts (Red Bull, AlphaTauri apparel)

## Skills

### Required
- Microsoft Windows
- Office
- Mac
- AD
- Exchange
- Mobile Devices
- Networking
- Security Services
- ITIL v3
- ServiceNow
- English
- Japanese

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Source: [Apply at jobs.redbull.com](https://jobs.redbull.com/en/tokyo-it-specialist-ref28764b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)