# Operational Excellence Associate Director **Company**: Royal Bank of Canada (RBC) **Location**: Toronto, Ontario **Experience**: senior **Job type**: full-time **Category**: Finance **Industry**: Finance **Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Associate-Director---Operational-Excellence---Client-Lifecycle-Management--CLM-_R-0000191814?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_85341124-255 ## Description The Operational Excellence Associate Director drives execution of audit remediation activities and operational excellence initiatives within the Client Lifecycle Management pillar. This role serves as a primary "doer" embedded within CLM operations, responsible for executing audit responses, managing action plans, and implementing control improvements. **Audit Response Planning & Execution** - Coordinate with 1st, 2nd line and 3rd line groups on review & exam scheduling and work planning - Participate in quarterly advance planning sessions to anticipate regulatory examination cycles - Support centralized intake management by providing pillar-level resource availability and capacity - Maintain work inventory and prioritize activities aligned with internal review and external regulatory exam timelines - Serve as the primary point of contact for assigned audit areas; coordinate directly with CLM Pillar heads & Head of Operational Excellence on work scope and priorities - Develop detailed audit response narratives with supporting documentation, process maps, and data samples - Track and manage audit action plans from initiation through completion and validation - Maintain audit-ready documentation with clear evidence of control effectiveness and remediation status - Respond to auditor inquiries and follow-up requests within agreed timelines **Control Assessment, Design & Governance** - Identify control gaps and design preventive or detective controls aligned with operational risk and regulatory expectations - Recommend process improvements to CLM Pillar heads with supporting business cases - Participate in self-identified issues management (EIM) to document and remediate deficiencies - Support RCSA (Risk Control Self-Assessment) reviews and attestation processes - Chairing and Coordination of CLM Monthly Risk and Control Forum. - Perform periodic analysis of OREs, Breaches & Complaints to drive strategic remediation - Coordinate with 1LODb & 2LOD teams to review CLM specific training requirements **Regulatory and Compliance Knowledge** - Maintain current knowledge of regulatory expectations in regulatory exams, KYC/AML requirements - Work with the CLM Leadership & Head of Operational Excellence to translate regulatory findings into operational remediation activities - Support privacy impact assessments, operational resilience reviews, BIA/BCP plan updates & Intragroup Outsourcing Documentation - Ensure compliance with regulatory examination protocols and timelines - Escalate emerging regulatory trends or examination focus areas to CLM leadership **Issue Management and Sustainability** - Ensure comprehensive documentation of identified issues, root causes, and remediation plans - Assess sustainability of implemented controls and recommend enhancements - Monitor duplicate issue identification and coordinate resolution with central audit team - Track remediation metrics and provide status updates to CLM Pillar heads - Identify systemic risks requiring structural or process-level changes **Decision Making** - Determines scope of audit response work and required supporting documentation; prioritizes remediation activities in consultation with CLM Pillar heads and central audit team - Assesses control design and operating effectiveness; recommends process improvements and enhanced control procedures - Makes go/no-go decisions on completeness and accuracy of audit response documentation before submission - Escalates emerging regulatory expectations or examination risks to Head of Operational Excellence and CLM Pillar heads - Prioritizes work activities based on regulatory examination timelines and pillar operational capacity **Execution** - Recommends specific remediation actions and control enhancements to CLM Pillar heads and process owners - Advises on regulatory examination preparation and required evidence packages - Suggests process improvements to reduce audit findings and control deficiencies - Recommends resource allocation and timeline adjustments based on examination complexity and scope **What do you need to succeed?** - Minimum 3-7 years in regulatory examination response, KYC/AML compliance, or Client Due Diligence functions - Bachelor’s degree in Finance, Law, Compliance, Business Administration, or related field - Direct experience with regulatory exams (National Futures Association, FINRA, SEC, or OCC preferred) or equivalent international regulatory frameworks - Strong understanding of AML/KYC processes, client data governance, and regulatory requirements - Demonstrated ability to interpret regulatory expectations and translate into operational remediation activities - Proven execution track record in completing audit responses and remediation activities **Nice to have:** - Prior experience in 1st or 2nd line compliance, risk, or audit functions - Compliance, anti-money laundering, or financial regulatory certifications (AML, KYC, CAMS, CIP, or equivalent) - Exposure to operational resilience frameworks, BIA/BCP, or privacy impact assessment processes - Experience with process improvement, control design, or operational risk management - Familiarity with trading operations, client onboarding, or KYC platforms - Advanced Microsoft Office Suite (Excel, PowerPoint, Word, Visio); data management and reconciliation - Strong written and verbal communication; ability to explain complex control designs to auditors and operational teams - Detail-oriented with ability to manage multiple overlapping audit requirements and timelines - Problem-solving mindset with focus on practical, sustainable solutions - Ability to work collaboratively with pillar heads, risk, compliance, and auditors - Time management and ability to balance audit response demands with BAU operational activities **What’s in it for you?** - A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation - Leaders who support your development through coaching and managing opportunities - Work in a dynamic, collaborative, progressive, and high-performing team - Opportunities to do challenging work - Flexible work/life balance options For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Adaptability - Business Appraisals - Business Process Design - Decision Making - Effectiveness Measurement - Interpersonal Relationship Management - Long Term Planning - Operational Delivery - Organizational Change Management - Process Management ### Nice to have - Compliance - anti-money laundering - financial regulatory certifications - AML - KYC - CAMS - CIP - operational resilience frameworks - BIA/BCP - privacy impact assessment processes --- Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Associate-Director---Operational-Excellence---Client-Lifecycle-Management--CLM-_R-0000191814?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)