# Senior Customer Engineer, LATAM - MCR Bogotá, Colombia.

**Company**: Cloudflare
**Location**: Bogotá, Colombia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8174249?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8530120a-ed8

## Description

### About the Role

As a Senior Customer Engineer at Cloudflare, you will drive the technical go-to-market strategy and act as a trusted advisor who owns the technical relationship from first discovery to long-term adoption and account growth.

### Key Responsibilities

- Technical Validation: Partner with Account Executives to lead technical discovery, build custom architectures, and run product demos and Proof of Concepts (PoCs) for Security, Networking, and Developer Platforms.

- Customer Adoption & Value Realization: Oversee technical onboarding and implementation. Serve as the main contact for the customer. Monitor health scores and telemetry to speed up time-to-value and fix bottlenecks.

- Commercial Accountability & Expansion: Carry a variable quota tied to new business and account growth. Lead technical Quarterly Business Reviews (QBRs) to show return on investment (ROI) to executives.

- Trusted Advisory: Maintain deep relationships with key stakeholders through every stage,onboarding, maturity, renewal, and expansion.

- AI Orchestration & Workflow Automation: Act as an AI-augmented engineer. Use AI agents to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring.

### Minimum Qualifications

- Experience: Background in a customer-facing technical role like Solutions Engineering or Sales Engineering (leveling varies by experience).

- Technical Acumen: Expertise in web security, networking (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise architecture.

- Commercial Mindset: Track record in a quota-carrying or revenue role with knowledge of SaaS metrics and enterprise sales cycles.

- Communication: Strong presentation skills to bridge deep tech details with C-suite business strategy.

### Strongly Preferred Qualifications

- Cloudflare AI Stack Experience: Hands-on work with Cloudflare's developer platform and AI tools (Workers AI, AI Gateway, Vectorize).

- Applied AI Knowledge: Experience with prompt engineering, LLM orchestration, or RAG architectures.

- Coding/Scripting: Proficiency in Python, JavaScript, or similar languages for custom integration scripts and API connectors.

### Compensation

- Competitive base salary

- Variable commission structure tied to commercial targets, adoption milestones, and account expansion

## Skills

### Required
- web security
- networking
- cloud infrastructure
- enterprise architecture
- SaaS metrics
- presentation skills

### Nice to have
- Cloudflare AI Stack
- prompt engineering
- LLM orchestration
- RAG architectures
- Python
- JavaScript

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8174249?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)