# Provider Relations Specialist

**Company**: Leidos
**Location**: 6314 Remote/Teleworker US
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $41,600.00 - $75,200.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/6314-RemoteTeleworker-US/Provider-Relations-Specialist_R-00195966-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8523843a-bc5

## Description

Leidos Health and Services Sector is seeking a Provider Relations Specialist to work remotely. The successful candidate will provide real-time administrative and operational support to a large network of behavioral health counselors, ensuring consistent, compliant, and high-quality service delivery.

The Military OneSource Program provides 24/7 support services for military members and their families, offering a broad array of information, resources, education, referrals, and counseling to approximately 4.7 million participants worldwide.

**Job Responsibilities**

- Serve as the primary support resource for counselors across the provider network, responding to inquiries related to workflows, documentation, and program processes.

- Provide guidance on completing required paperwork and administrative forms in accordance with program standards.

- Assist counselors with submission processes.

- Support providers in understanding procedures and processes to ensure timely and accurate report submissions.

- Monitor common inquiries and trends to identify gaps in information; recommend improvements.

- Collaborate with clinical leadership, operations, and administrative teams to ensure consistent communication and guidance to the provider network.

- Maintain up-to-date knowledge of program policies, compliance requirements, and operational procedures.

- Develop and maintain reference materials, FAQs, and job aids to support counselors in navigating program requirements.

- Ensure timely, professional, and customer-focused communication with all providers.

**Basic Qualifications**

- Associate's degree in Behavioral Health, Social Work, Psychology, Healthcare Administration, or a related field (or equivalent experience).

- 2+ years of experience in a provider relations role, providing admin support to behavioral health programs, provider networks, or healthcare personnel.

- Familiarity with professional health documentation, case management processes, and standards in behavioral health settings.

- Experience working with provider support, non-technical help desk functions, or customer service in a healthcare environment.

- Strong problem-solving skills with the ability to troubleshoot and resolve issues efficiently.

- Excellent verbal and written communication skills, with the ability to explain processes clearly to diverse audiences.

- High attention to detail and ability to manage multiple inquiries in a fast-paced environment.

- Proficient in navigating electronic systems, computer programs, and virtual service platforms.

- Proficiency within provider portals, and standard office software.

- Must have the ability to prioritize projects and have excellent time management skills.

- Ability to work collaboratively across multidisciplinary teams while maintaining a high level of professionalism and responsiveness.

- U.S. citizenship and fluency in English required.

- Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.

- Ability to maintain and retain suitability investigation and clearance as required.

- This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.

**Pay Range:** $41,600.00 - $75,200.00

## Skills

### Required
- Behavioral Health
- Social Work
- Psychology
- Healthcare Administration
- provider relations
- case management
- customer service

---

Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/6314-RemoteTeleworker-US/Provider-Relations-Specialist_R-00195966-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)