# Fraud Ops Expert

**Company**: bunq
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://careers.bunq.com/o/fraud-ops-expert?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8521fe0c-0b3

## Description

We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets faster, smarter, and more accurate with every case. That transformation needs one person to own it end-to-end.

As our Fraud Ops Expert, you'll own the Fraud Operations process end-to-end, from individual case to systemic fix to AI-led transformation.

Responsibilities:

- Own every Fraud Investigation and escalation yourself: you live in the process, handle the hard cases, and make sure no user falls through the cracks.

- Identify failure patterns, own the structural fixes, and drive AI-led automation that makes fraud ops scale through intelligence rather than headcount.

- Hold full KPI accountability for speed, accuracy, and user satisfaction, you distinguish structural design flaws from noise, and you don't stop until the fix is permanent.

Requirements:

- You have deep knowledge of Fraud Operations, investigation methodologies, and the regulatory landscape that governs them.

- You have hands-on experience handling complex fraud cases and escalations - you execute, not just oversee.

- You know how to diagnose operational problems with data and drive permanent structural fixes, not workarounds.

- You can design and implement AI-led workflows - you build processes with AI at the core and can own an automation roadmap end-to-end.

- You're an excellent communicator and speak English fluently - stakeholders and users always know where things stand.

- We'd love if you have experience in fintech or another high-growth, regulated environment.

Benefits:

- Great, international colleagues who share your mindset

- Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

- We support growth with bunq Academy and €1500 annual learning budget

- A massive discount with Urban Sports Club for your wellbeing (in the Netherlands)

- A Multisport gym card for your health and wellbeing (in Turkey)

- Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.

- Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices) (In Turkey and Netherlands)

- Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

- We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.

- A MacBook so you can Get Shit Done with us

- Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

- An optional pension plan with monthly contribution from bunq (in Netherlands)

- Private health insurance, just in case (in Turkey or Bulgaria)

- Monthly contribution to your phone and internet bills (in Turkey and Netherlands)

- Friday drinks and other celebrations - bunq style

## Skills

### Required
- Fraud Operations
- investigation methodologies
- regulatory landscape
- AI-led automation
- data analysis
- communication

### Nice to have
- fintech
- high-growth
- regulated environment

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Source: [Apply at careers.bunq.com](https://careers.bunq.com/o/fraud-ops-expert?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)