# Customer Activation Manager | Accounts Receivable

**Company**: Ramp
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $121K - $184K
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/ramp/70c26b31-1afb-4fab-b3d3-019261d428c2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_85144650-ae9

## Description

Ramp is hiring a Customer Activation Manager for Ramp Accounts Receivable, which brings the work behind getting paid into one connected workflow. You will help finance teams make invoicing, follow-up on unpaid balances, payment matching, and accounting handoffs useful and repeatable.

**Responsibilities:**

- Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update their accounting records.

- Choose a practical first workflow with the customer, then lead the plan from setup through first use, training, and repeat adoption.

- Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines.

- Identify and resolve adoption blockers, and escalate payment-matching or accounting integration issues with clear evidence and context.

- Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process.

- Document customer learnings in reusable discovery, onboarding, and handoff practices.

**Requirements:**

- Roughly 3+ years of relevant experience in customer success, onboarding, implementations, or a related customer-facing role;

- A record of personally leading post-sale implementation or workflow adoption from discovery through first use and continued use.

- Ability to map a finance workflow, find manual handoffs or blockers, and turn the findings into a practical customer plan.

- Clear communication with finance stakeholders and cross-functional partners, including ownership of next steps and thoughtful escalation.

- Comfort working without a mature playbook and improving the process for future customers.

**Nice to Haves:**

- Direct experience with accounts receivable, invoicing, billing, collections, cash application, or payment matching.

- Familiarity with accounting software, ERP integrations, or accounting-system handoffs.

- Experience in finance software or with finance-led customer implementations.

**Benefits:**

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

- One Medical annual membership

- 401(k), including employer match on contributions made while employed by Ramp

- Fertility HRA (up to $10,000 per year)

- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

## Skills

### Required
- customer success
- onboarding
- implementations
- finance workflows
- communication

### Nice to have
- accounts receivable
- invoicing
- billing
- collections
- cash application
- payment matching
- accounting software
- ERP integrations

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/70c26b31-1afb-4fab-b3d3-019261d428c2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)