# Director, Customer Success, Enterprise

**Company**: Braze
**Location**: Austin
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $163,000 - $256,000/year
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8164560?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/director-customer-success-enterprise-84cc527d-311/

## Description

We are seeking a Director, Customer Success, Enterprise to join our senior leadership team. As a Customer Success Director, you will own our entire Enterprise book of business within Braze's geography. You will manage multiple teams, taking ownership of their growth, development, and achievement.

Responsibilities:

- Be a core member of the Customer Success Department's Senior Leadership Team

- Manage multiple Customer Success teams, hiring, nurturing, and performance managing staff

- Develop a cost-efficient organisation that maintains high standards of excellence

- Create a culture of customer delight, partnering with Senior Sales and Services Leadership

- Represent Braze during public activities and build executive relationships with customers

- Work with internal stakeholders to design and develop efficient processes

Qualifications:

- 5+ years relevant experience in Customer Success, Consultancy, Account Management, or Mobile Marketing

- 3+ years experience managing people managers

- Significant project management experience and/or formal certifications

- Exemplary written and verbal communication skills

- Strong technical domain knowledge of Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming

Benefits:

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Customer Success
- Consultancy
- Account Management
- Mobile Marketing
- Project Management
- Marketing Automation
- Direct Marketing
- Analytics
- Programming

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8164560?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)