At Gusto, we're on a mission to grow the small business economy. The HR Expertise pod builds Gusto's knowledge and guidance layer , the part of the product that makes a small business feel like it has an expert HR team in its corner, not just a software tool. As a Product Designer, HR Experiences, you will shape how Gusto delivers HR expertise across two sides of a service: the small business owner asking for help, and the HR expert delivering it. Your responsibilities include: Shaping the end-to-end experience of HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents , four AI-powered product surfaces that share a common knowledge layer. Leading service design across the two-sided product: journey maps, service blueprints, and operational handoffs between AI systems, human advisors, and small business customers. Making judgment calls about AI outputs , when to ship them, when to override them, when to put a human in the loop, and how to articulate why a generated direction is or isn't good enough. Defining how trust, uncertainty, graceful failure, and human override show up across these surfaces , patterns that will inform AI experience design across the broader HRX org. Co-leading product direction with PM, engineering, and data partners across four teams. Framing ambiguous problems and aligning partners around a clear direction, often before the data is in. Conducting and directing research with customers and HR partners to validate these experiences in a high-stakes compliance domain. Requirements: You've shipped AI-powered experiences to production , not prototypes , and can speak concretely to how you handled uncertainty, errors, and human override. Experience in service design for products that involve two sides or multiple stakeholders. Ability to evaluate and direct AI-generated design and content , knowing when to use it, when to override it, and how to raise the bar. Cross-functional judgment to co-lead direction with PM, engineering, and data , and hold your position when the right answer is unpopular. Comfort with ambiguity , you frame the problem, scope the work, and advance forward without waiting for perfect information. 5+ years of product design experience owning shipped work in B2B SaaS, with well-developed craft across web. Compensation Details: The cash compensation range for this role is $177,000/yr to $222,000/yr in New York.
Experience in HR, compliance, fintech, legal, or healthcare
Helping lead a team's shift to AI-native workflows
Background contributing to AI governance, evaluation practices, or AI experience design patterns