# Technical Support Analyst

**Company**: Yuno
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.lever.co/yuno/40b2cba4-6906-47d7-be37-b2e58994919a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_848836d8-06e

## Description

We are seeking a Technical Support Analyst to join our Global Customer Success organization. As the first line of defense for our clients, you will build and maintain real-time monitoring systems, respond to critical incidents, and work with backend teams to diagnose and resolve issues quickly.

Responsibilities:

- Implement and maintain a robust real-time monitoring system to ensure full visibility into critical workflows

- Provide top-notch support to clients, addressing issues, answering queries, and escalating critical incidents when necessary

- Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing

- Create and standardize operational processes for scalability and consistent service quality

- Analyze recurring issues and propose data-driven improvements

- Ensure continuous operational coverage with well-structured shift handovers

- Participate in development activities to build hands-on backend knowledge

- Identify gaps in current tools and workflows and bring solutions to the table

Requirements:

- Fluent English (written and verbal)

- 1 year of experience in technical support, NOC operations, or a similar role

- Basic knowledge of monitoring tools and alerting systems

- Coding experience (scripting, debugging, or log analysis)

- Familiarity with APIs and ability to assist users with integration or connectivity issues

- Strong analytical and problem-solving mindset

- Customer empathy and a service-oriented approach

- Comfort working in fast-paced, high-stakes environments

## Skills

### Required
- fluent English
- technical support
- monitoring tools
- alerting systems
- coding
- APIs
- analytical skills
- problem-solving
- customer empathy

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/yuno/40b2cba4-6906-47d7-be37-b2e58994919a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)