# Automation Operations Specialist-1

**Company**: MediCard Phils., Inc.
**Location**: Makati, PH
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Makati-PH-AIA-Philippines/Automation-Operations-Specialist-1_JR-65677-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_846c9e5d-f49

## Description

MediCard Phils., Inc. is seeking an Automation Operations Specialist to ensure the day-to-day operational stability, monitoring, and support of automation and AI-enabled solutions.

The role involves:

- Monitoring automation and AI workflows in production to ensure availability, accuracy, and performance

- Tracking bot execution logs, AI outputs, exception queues, and failure events

- Proactively identifying anomalies, recurring failures, or performance degradation

- Acting as first-line support for automation and AI incidents

- Investigating failures, exceptions, and data issues; performing initial root-cause analysis

- Escalating complex issues to Automation Developers, QA, or AI Ops teams as required

- Maintaining operational logs, runbooks, and support documentation for automation assets

- Ensuring execution evidence and logs meet audit and compliance requirements

- Supporting audit and risk reviews by providing operational evidence and incident records

- Tracking operational KPIs such as bot uptime, success rates, failure rates, and incident trends

- Identifying opportunities for automation stabilization, optimization, and error reduction

- Working with CI & AI Ops Lead to implement fixes, enhancements, and tuning based on production feedback

- Supporting deployment activities and post-release monitoring for new automation and AI solutions

Key Performance Indicators (KPIs):

- Automation uptime and execution success rates

- Reduction in recurring production incidents

- Mean time to resolve (MTTR) automation incidents

- Accuracy and completeness of operational logs and evidence

- Business satisfaction with stability and reliability of automation solutions

## Skills

### Required
- automation
- AI
- workflow monitoring
- incident management
- operational controls
- compliance

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Makati-PH-AIA-Philippines/Automation-Operations-Specialist-1_JR-65677-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)