# Passenger Service Agent

**Company**: ABM UK
**Location**: Dyce, Scotland
**Job type**: Full-time
**Salary**: Competitive
**Category**: Operations
**Industry**: Aviation

**Apply**: https://jobs.workable.com/view/eYPHWgPbQ5FZkD8wWMiNyo/passenger-service-agent-in-dyce-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8469dc97-cc2

## Description

We are seeking a Passenger Service Agent to assist passengers requiring special assistance throughout their airport journey at Aberdeen Airport.

**Key Responsibilities:**

- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.

- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.

- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage.

- Assist passengers through HM customs into the arrivals hall and with any onwards travel needs.

- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.

- Assist passengers that are transferring flights.

- Communicate to the control and supervisor team recording any additional passengers.

- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.

- Use equipment safely and professionally.

- Provide manual lifting assistance as required.

- Record progress of the passenger using the Personal Digital Assistant issued.

- Be responsible for all Company equipment issued to you on a daily basis.

- Complete an incident/Accident Report for any issue you may encounter, including any near miss events.

- Provide legendary service to all passengers.

- Wear uniform correctly.

- Follow correct sign in/out process.

- Carry out any reasonable task requested.

**Required Skills and Experience:**

- Previous experience of primarily working within Customer Services ideally in a customer facing role.

- Excellent communication skills.

- Right to work in the UK.

- Pass a DBS check.

- Provide 5 years reference information.

**Desirable Skills:**

- Excellent communication & interpersonal skills.

- Flexibility.

- Innovative.

- Achievement orientated.

- Energy/Drive.

- Courteous.

- Patient and understanding.

- Security Aware.

**Benefits:**

- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.

- Mental Health support and Life Event Counseling.

- Get Fit Programme.

- Financial and legal support.

- Cycle to work scheme.

- Access Perks at Work, our innovative employee app.

## Skills

### Required
- Customer Service
- Communication
- DBS Check
- Right to Work in UK

### Nice to have
- Flexibility
- Innovative
- Achievement orientated
- Energy/Drive
- Courteous
- Patient and understanding
- Security Aware

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/eYPHWgPbQ5FZkD8wWMiNyo/passenger-service-agent-in-dyce-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)