# Technical Support Engineer Intern

**Company**: Hewlett Packard Enterprise
**Location**: Sofia, Sofia
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Sofia-Sofia-Bulgaria/Technical-Consultant-Intern_1182792?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_84330076-3d8

## Description

Hewlett Packard Enterprise offers university students the opportunity to join a leading IT company and gain invaluable experience through our Internship Program.

As a Technical Support Engineer Intern, you will work on average 2 days per week from an HPE office.

During the program, you will rotate across different technology areas: Compute Hardware Support, Storage Hardware Support, Software Support, with exposure to technologies such as HPE Morpheus, VME, Linux, and Ubuntu.

Your responsibilities will include:

- Analyzing and troubleshooting customer issues across compute, storage, and software technologies

- Deep-diving into technical configurations to identify problems and help develop effective resolution and recovery plans

- Building hands-on knowledge of both hardware and software support, including technologies such as HPE Morpheus, VME, Linux, and Ubuntu

- Developing structured troubleshooting and problem-solving skills while working alongside experienced technical engineers

- Understanding how technical support teams collaborate across different technology domains to resolve complex customer issues

- Identifying opportunities to improve technical processes and ways of working

- Collaborating with your fellow interns on a joint project, applying the knowledge and skills gained throughout the internship to solve a practical technical or business challenge

- Presenting and sharing your project outcomes, encouraging teamwork, knowledge sharing, and learning from your peers.

To be successful in this role, you will need:

- To be currently enrolled in a Bachelor or Master’s degree in Engineering, Computer Science or another IT related degree

- Fluency in written and verbal English

- Analytical troubleshooting and problem-solving skills

- Time management skills and working with strict deadlines

- Excellent customer, telephone, oral and written communications skills

- The drive to seek out what’s next and to deliver exceptional results

- A collaborative, solution-focused spirit and overall sense of urgency

- The desire to embrace new ideas and fresh thinking and seek out ideas different than your own

- Experience as an active leader on campus who strives to make a positive impact on the world

- Comfort with working in a hybrid (virtual and face-to-face) environment.

In return, you can expect:

- Initial extensive onboarding to support you with adjusting into the role

- Ongoing learning and development throughout the duration of the program

- Great work-life balance including hybrid working and Wellness Fridays initiative.

## Skills

### Required
- HPE Morpheus
- VME
- Linux
- Ubuntu
- analytical troubleshooting
- problem-solving
- time management
- customer service

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Sofia-Sofia-Bulgaria/Technical-Consultant-Intern_1182792?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)