# Head of Product, New Customer Experience

**Company**: Gusto
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $206,000/yr to $248,000/yr in Denver & most major metro locations, and $243,000/yr to $292,000/yr for San Francisco, Seattle & New York
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/8144242?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_842479ba-2b9

## Description

Gusto is looking for an experienced Product leader for our New Customer Experience team.

As Head of Product, New Customer Experience, you will be responsible for the entire product experience a small business takes from potentially never having heard of Gusto, to activating the Gusto products that help them start, run, and grow.

**Key Responsibilities:**

- Ownership: You will own the end-to-end new customer experience, including determining the best way to natively include AI throughout to assist customers.

- North Star: Create a best-in-class new customer experience which grows the number of small businesses who choose Gusto and get successfully set up.

- Collaborate: You'll work closely with every function: Engineering, Design, Data, Marketing, Sales, and Finance to bring your vision to life.

- Empowerment: Directly coach and lead a talented team of senior product managers.

**Requirements:**

- 10+ years of direct Product Management experience, including 4+ years leading and managing product managers.

- A track record owning a growth, acquisition, or onboarding funnel with direct accountability for a conversion or revenue number.

- Hands-on experience shipping AI-powered customer experiences.

- Experience in selling to SMBs, and experience in a multi-product company with shared platforms and real cross-team dependencies.

**Benefits:**

- Competitive base pay, benefits, and equity (RSUs)

- Physical office spaces in Denver, San Francisco, and New York City

- Hybrid work arrangement (approximately 2-3 days per week in the office)

## Skills

### Required
- AI
- Product Management
- Growth Strategy
- Onboarding Experience
- SMB Sales

### Nice to have
- Experience owning a public web surface
- Strong experimentation instincts

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/8144242?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)