# IT support - global hardware brand

**Company**: The Language Business Ltd
**Location**: Sunbury-On-Thames
**Experience**: senior
**Salary**: £20,000 - £22,000
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/TheLanguageBusinessLtd/743999678941672-it-support-global-hardware-brand?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_840e17fb-e46

## Description

We are seeking an experienced IT Support specialist to join our team, working with a global hardware brand. The successful candidate will be responsible for installing, operating, and supporting approved software and hardware systems at the client's premises.

**Job Responsibilities:**

- Install and test computer software and hardware systems as requested

- Maintain hardware and software systems for all internal users

- Resolve all First level support requests from the IT Helpdesk system in a timely and efficient manner

- Analyse and report on support calls within the Helpdesk system to trend underlying problems

- Maintain inventory and asset records for computer and other related equipment

- Assist in the replacement of computers and/or other related equipment if necessary

- Follow-up with users to ensure that the system is meeting their needs and recommend business and systems solutions to department management

**Requirements:**

- Strong knowledge of computer systems and encryption, including Windows OS & server, Windows-based applications, and Software Imaging

- Knowledge of Microsoft Exchange and Office 365 is beneficial

- Working knowledge of TCP/IP networking protocol and related utilities (e.g. ping, nslookup)

- Working knowledge of common mail and web protocols (e.g. IMAP, POP3, HTTP, SSL)

- Experience in desktop and laptop support is preferred

**Salary and Benefits:**

- £20,000 - £22,000 per annum

- Discretionary company bonus (could be 10-15% of salary or more)

- Fantastic benefits package including:

- 24 days holiday increasing after service, plus up to 8 Bank Holidays a year

- Pension after two months, with 6% contribution from the company

- 75% reimbursement of travel (up to £100 a month)

- Private medical insurance

- Fully expensed company car, plus 50% subsidy for partner

- Permanent health insurance

- Gym membership (up to 50% paid for by the company)

- Life Assurance

- Free tea/coffee and subsidised vending

- Cultural and subsidised lunch

## Skills

### Required
- Windows OS
- Windows-based applications
- Software Imaging
- TCP/IP networking protocol
- Microsoft Exchange
- Office 365

### Nice to have
- IMAP
- POP3
- HTTP
- SSL

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/TheLanguageBusinessLtd/743999678941672-it-support-global-hardware-brand?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)