# Account Support Manager

**Company**: Expeditors
**Location**: Hanoi, Vietnam
**Experience**: executive
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000161212218-account-support-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/account-support-manager-83fd9fb9-cf5/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

**Scope of Position**

- Protect and retain the existing business.

- Strengthen engagement across the customer network.

- Proactively identify and develop additional opportunities.

- Improve service follow up and account penetration.

- Reduce business risk associated with such a high level of volume concentration.

- Ensure adequate AM coverage for our other strategic customers.

**Reporting Structure** Individual reports directly into a Customer Retention & Development Manager.

**Job Expectations & Key Responsibilities**

- Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.

- Communicate and collaborate with the account team on areas of potential risk or exposure to the customer's business.

- Track shipments and in transit monitoring (both at origin & destination) when needed.

- Provide and manage reporting and visibility tools to the customer.

- Design, set up and maintain any ad hoc reporting requests and ensure data is accurate, timely and complete.

- Drive process improvement throughout your district and network.

- Maintain & update SOPs to ensure customer expectations are documented & executed within our operational teams.

- Manage spot quotes or quoting desk when applicable.

- Support customer business review preparation by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.

- Monitor billing and receivables and assist with collections when needed.

- Serve as a point of escalation within our network.

- Provide assistance in resolution of claims and disputes.

- Be involved with EDI resolution & EDE management when needed.

- Initiate and own CAPA management (corrective action plan) when needed, and identify improvement areas in order to eliminate issues from repeating themselves.

- Own the T&I process for new business segments for existing customers if applicable.

**Measurement of Success**

- Customer KPIs are being met.

- Customer satisfaction.

- Financial performance of customer.

- Delivery of process improvements.

**Qualifications**

- Written and verbal communication skills.

- Listening skills.

- Emotional intelligence.

- Adaptability.

- Presentation skills.

- Analytical thinking.

- Problem solving.

- Strategic Planning.

- English language proficiency.

- At least 1 year of experience in the global logistics industry is preferred.

**Additional Information** Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time.

- Health Plan: Medical.

- Training and Personnel Development Program.

- Growth opportunities within the company.

- Employee Referral Program Bonus.

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## Skills

### Required
- Written and verbal communication skills
- Listening skills
- Emotional intelligence
- Adaptability
- Presentation skills
- Analytical thinking
- Problem solving
- Strategic Planning
- English language proficiency

### Nice to have
- At least 1 year of experience in the global logistics industry

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000161212218-account-support-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)