# Manager, Productivity and Efficiency **Company**: RBC **Location**: Toronto, Ontario **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Finance **Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Manager--Productivity-and-Efficiency_R-0000192302-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/manager-productivity-and-efficiency-83e66770-3e3/ ## Description The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency measurement. The Productivity & Efficiency function is a core pillar of the COO group, driving forward strategic initiatives across process automation, digital workplace collaboration, data analytics, and workforce optimization. **Responsibilities:** - Delivery Tracking & Accountability: - Track and monitor all COO deliverables, projects, and commitments against timelines and quality standards - Maintain clarity on priorities, deadlines, and dependencies across the team - Consolidate and report on delivery status; flag delays, risks, or blockers immediately - Support team members in meeting commitments through tracking, coordination, and follow-up - Productivity & Efficiency Measurement: - Support measurement methodology development and governance for productivity initiatives, including AI-enabled solutions - Define key performance indicators (KPIs) and measurement frameworks to quantify productivity gains and efficiency improvements - Partner with stakeholders to establish baseline metrics and track ongoing performance of new tools, processes, and AI implementations - Support ROI analysis and benefit realization reporting to demonstrate value delivery and justify continued investment - Data Coordination & Systems Interface: - Serve as the primary liaison between the COO team and the data team - Define and communicate COO team data requirements (sources, frequency, format, quality standards) - Monitor data delivery timelines and quality; escalate delays or issues to data team leadership - Troubleshoot integration breaks and coordinate resolution with the data team - Maintain documentation of data dependencies and refresh cycles for team reference - Escalate systemic data issues when solutions require investment or reprioritization - Performance Reporting & Visibility: - Create dashboards and reports that show whether the team and initiatives are on track - Monitor key metrics (productivity targets, project timelines, benefit realization, risk remediation status) - Compile weekly/monthly performance summaries for leadership review - Support data analysis for performance insight and decision-making - Process Management & Continuity: - Document standard operating procedures for all recurring COO processes - Maintain stakeholder lists, contact protocols, and communication preferences - Create checklists and runbooks for complex or cyclical activities - Identify opportunities to automate or simplify repetitive administrative work - Ensure operational continuity through documentation and cross-training - Team Operations & Administrative Support: - Organize and maintain master calendars, meeting schedules, and stakeholder communication cadences - Manage administrative functions: scheduling, correspondence, document preparation, expense tracking - Coordinate handoffs and dependencies between team members - Provide backup support during team absences to maintain continuity **Requirements:** - 2+ years of professional experience in one or more of the following areas: finance, accounting, reporting, transformation, or operations - Demonstrated experience with performance measurement, KPI development, or business metrics reporting - Strong organizational and time management skills - Ability to translate team needs into clear requirements for data and system partners - Detail orientation and follow-through - Clear communication and proactive escalation - Ability to learn multiple functional areas quickly - Systems thinking and problem-solving - Flexibility and ability to prioritize in a dynamic environment **Nice-to-Have:** - CPA (Chartered Professional Accountant) - PMP (Project Management Professional) or equivalent project governance certification - Experience with productivity measurement frameworks or AI/automation impact assessment - Familiarity with RPA, analytics tools, or enterprise reporting platforms **What we offer:** - A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. - Leaders who support your development through coaching and managing opportunities. - Ability to make a difference and lasting impact. - Work in a dynamic, collaborative, progressive, and high-performing team. - A world-class training program in financial services. - Flexible work/life balance options. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Client Counseling - Communication - Critical Thinking - Decision Making - Group Problem Solving - Long Term Planning - Organizational Change Management - Results-Oriented - Solutions Development ### Nice to have - CPA - PMP - productivity measurement frameworks - AI/automation impact assessment - RPA - analytics tools - enterprise reporting platforms --- Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Manager--Productivity-and-Efficiency_R-0000192302-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)