# Assistant Relationship Manager

**Company**: Capital One
**Location**: Alpharetta, GA
**Job type**: full-time
**Salary**: $62,900 - $71,800
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Alpharetta-GA/Assistant-Relationship-Manager_R1004801-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_839c6297-789

## Description

As a member of the Dealer Sales Pod, you will be responsible for ensuring an iconic experience between the Dealer and Capital One by leveraging the Sales System & Protocol.

Your main goals will be to enable your ASM, DSM, and RM partners to focus on building best-in-class relationships and bringing solutions to match their needs through consultative selling.

Key responsibilities include:

- Serving as the main point of contact for dealer customer service escalations

- Providing high-touch concierge service

- Developing a deep understanding of products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer

- Cultivating positive relationships with dealer customers to become their point of contact for all service and execution needs

- Acting as a support and administrative coordinator between Capital One and dealership customers

- Managing and resolving outstanding dealer sales items

- Engaging with dealers through various communication channels

- Leveraging systems and internal teams to resolve dealer issues

- Educating dealer customers on Capital One Auto Finance's programs, tools, platforms, policies, and procedures

- Collaborating with teammates to solve problems and being the primary dealer contact for internal escalations

- Supporting sales partners with business development

This role requires effective communication skills, multitasking, efficient typing, and attention to detail. You should be a team player who thinks problem-solving is fun and can apply emotional intelligence to build trust and drive business decisions.

Schedule expectations:

- Available approximately 3 Saturdays a month

- In-office 5 days a week for the first 90-day training period

- Potential to work up to 2 Sundays a month

Qualifications:

- High school diploma, GED, or equivalent certification

- Associate's degree preferred

- 2+ years of sales or customer service experience preferred

Salary: $62,900 - $71,800 per year

## Skills

### Required
- effective communication
- multitasking
- efficient typing
- attention to detail

### Nice to have
- Associate's degree
- 2+ years of sales or customer service experience

---

Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Alpharetta-GA/Assistant-Relationship-Manager_R1004801-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)