# Concession & Retail Manager

**Company**: Feld Entertainment
**Location**: Show Unit/Traveling Show
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full Time
**Category**: Retail
**Industry**: Entertainment

**Apply**: https://jobs.lever.co/feldinc/4611516b-72bf-4535-9b58-2aa40ad698b5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8396f96c-c73

## Description

We are seeking a Concession & Retail Manager to lead and manage a traveling staff of 20 employees and local vendors to achieve the highest sales while providing excellent customer service. The successful candidate will coordinate all tour inventory, reporting, financials, communication, and day-to-day operations while traveling with the show.

**Essential Job Functions**

- **Maximize Venue Sales and Profitability**

- Create venue sales plans by reviewing prior results and analyzing attendance projections.

- Negotiate and partner with vendor management to determine sales and support locations.

- Ensure merchandise display parameters are met at all locations.

- Supervise sales locations and provide guidance and support as needed.

- Address and resolve customer concerns in a timely and effective manner.

- Study local markets and recommend price adjustments accordingly.

- **Maintain Inventory Controls and Stock Levels**

- Project, order, and maintain adequate levels of merchandise based on forecasts.

- Control inventory shrinkage by ensuring inventory procedures are followed.

- Ensure accurate reporting of inventory counts and disputes.

- Schedule stock shipments and coordinate with the warehouse.

- **Develop Proper Sales and Support Staff**

- Manage recruitment efforts for staff and sales personnel.

- Train staff on policies and procedures required for their role.

- Model customer service behaviors and train the team to deliver 5-star service.

- Determine the proper number of local agency vendors needed.

- Ensure company rules and standards are followed by all staff and vendors.

- **Ensure Health and Safety Standards**

- Complete Food Manager training and ensure compliance with food service standards.

- Secure proper permits and communicate requirements to staff.

- Ensure all staff follow safety policies and procedures.

- **Oversee Accounting and Financial Responsibilities**

- Ensure proper bookkeeping procedures are followed.

- Schedule timely and safe bank deposits.

- Communicate with the Treasury department on banking issues.

- Monitor budget expenses and revenue numbers.

- **Manage Operational and Logistical Functions**

- Oversee the load-in and load-out of equipment.

- Develop load plans for trailers.

- Coordinate transportation for staff.

- Inspect and maintain equipment.

- **Communication**

- Complete required reports and send to the VP/Director.

- Communicate unit issues, concerns, and successes with the VP/Director.

- Coordinate with show management and ensure timelines are understood.

**Job Requirements**

- Bachelor's degree or equivalent experience.

- 2+ years of retail sales management experience with 20+ associates.

- 2+ years in a customer service-oriented environment.

- Valid driver's license.

- Experience in food service (Food Handler or Food Manager Certification a plus).

- Valid passport.

- Familiarity with Microsoft Office software.

- Strong interpersonal and organizational skills.

- Ability to sit and stand for long periods, climb stairs, and lift 50lbs.

- Strong oral and written communication skills.

- Ability to work under high pressure and quick deadlines.

- Experience in warehouse and inventory management.

- Experience in establishing budgets, sales, and operational plans.

- Willingness to travel domestically and internationally 90-100% of the time.

- Multi-lingual a plus.

## Skills

### Required
- retail management
- inventory control
- customer service
- food safety
- budgeting
- sales planning
- logistics management
- Microsoft Office

### Nice to have
- multi-lingual
- food handler certification
- food manager certification

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/feldinc/4611516b-72bf-4535-9b58-2aa40ad698b5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)