# Seasonal Customer Care Specialist - Remote, INTERNAL ONLY **Company**: Lush **Location**: Sydney **Work arrangement**: remote **Job type**: Fixed-term (Part-time) **Category**: Customer Care **Industry**: Cosmetics **Apply**: https://lush.pinpointhq.com/en/postings/ad947661-eb86-4203-b986-a747f53c58c1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_83681cd2-008 ## Description We are looking to expand our AUSAO Customer Care team ahead of the 2026/27 Festive Season! These roles will begin early-mid October, and will conclude mid-January. The Customer Care team works hard every day to advise, support and provide an excellent experience for our customers. Whether it’s a question about product ingredients, a delivery query, or a disappointing experience, this team is ready and waiting to respond! We are seeking talent who can help us surprise and delight our customers every day. We are currently looking for 3 new superstars to join us. **Role Details** - Role 1: Part Time, 30 hours per week Monday: 7.30am - 3.30pm AEDST Wednesday: 7.30am - 3.30pm AEDST Thursday: 7.30am - 3.30pm AEDST Friday: 7.30am - 3.30pm AEDST - Role 2: Part Time, 30 hours per week Monday: 11.30am - 7.30pm AEDST Thursday: 11.30am - 7.30pm AEDST Friday: 11.30am - 7.30pm AEDST Saturday: 9.00am - 5.00pm AEDST - Role 3: Part Time, 22.5 hours per week Monday: 9.00am - 12.00pm AEDST Tuesday: 7.30am - 3.30pm AEDST Wednesday: 9.00am - 5.00pm AEDST Friday: 3.00pm - 7.30pm AEDST **Key Responsibilities** - Manage enquiries from customers in a variety of channels, including email, phone, messaging, reviews and more. - Assist with investigation and resolution of all customer concerns, ensuring that each customer is satisfied with the outcome. - Receive and handle complaints from Customers regarding Product issues or experiences. - Maintain an accurate record and log of all correspondence, discussions and resolutions. - Ensure positive customer experience throughout the business by identifying trends, resolving issues and exceeding customer expectations. - Liaise with stores to ensure that the Customer Care process is being followed with the ultimate goal to ensure every customer walks away happy with their issues resolved. - Maintain a deep understanding of our ingredients, products and their effect. - Support in the creation of reports on Customer trends for various departments and teams - Other responsibilities as needed from time to time - we work as a team! **Skills, Knowledge & Expertise** - Must currently work for Lush Cosmetics - Previous experience in a similar role is advantageous, but not required. - A sincere passion for customer service, and demonstrated results in delivering exceptional service to customers. - Excellent written communications skills, using appropriate tone and register, grammar and syntax. - Strong organisational and problem solving skills, managing workflow effectively. - Proactive and self-motivated, you must lead by example and have a positive influence on others around you. - Calm under pressure. - Works effectively and methodically at a fast pace. - A fast learner who can problem solve autonomously - Trustworthy & Reliable - Proficient computer skills & reliable internet connection **Benefits** - Full training and a supportive learning environment - Select work equipment including work laptop and headset - A progressive work environment that celebrates diversity - Paid birthday leave - A generous discount on LUSH products to keep you smelling and feeling fresh - Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice ## Skills ### Required - customer service - written communication - organisational skills - problem solving - time management ### Nice to have - previous experience in a similar role --- Source: [Apply at lush.pinpointhq.com](https://lush.pinpointhq.com/en/postings/ad947661-eb86-4203-b986-a747f53c58c1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)