# IT Support Engineer

**Company**: Anthropic
**Location**: Sydney, Australia
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5236940008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_835ae2f7-175

## Description

Join our high-impact IT team supporting some of the world's leading AI researchers and engineers. As an IT Support Engineer, you'll be responsible for providing end-user support, troubleshooting issues, and participating in an on-call rotation for urgent issues outside business hours. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time.

Responsibilities:

- Triage and resolve issues across hardware, software, networking, and accounts

- Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms

- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement

- Support access management and employee lifecycle workflows

- Handle escalations requiring cross-team coordination

- Participate in an on-call rotation for urgent issues outside business hours

Communication & Documentation:

- Communicate clearly with users of all technical levels

- Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles

- Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves

Operational Improvement:

- Help streamline onboarding and other high-volume operations as the company scales

- Contribute to automation efforts

- Maintain and improve device management, identity, and access systems

- Assist with scripting (Bash, Python) to automate repetitive tasks

You may be a good fit if you:

- Have 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment

- Are an excellent communicator who genuinely enjoys helping people solve problems

- Have strong troubleshooting skills and are methodical, curious, and persistent

- Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android

- Have significant experience with Google Workspace administration

- Have experience with Slack administration , workspace management, permissions, and troubleshooting

- Have substantial experience supporting and administering additional SaaS tools

- Understand identity and access fundamentals , SSO, MFA, directory services

- Are familiar with MDM fundamentals and endpoint management concepts

- Have experience with basic scripting (Bash or Python) for automation

- Take ownership of problems and follow through until they're resolved

- Think beyond the immediate fix , you ask 'why did this happen?' and 'how do we prevent it?'

- Are organized enough to manage competing priorities without things falling through the cracks

- Propose solutions when you see a process that doesn't scale

- Are looking to develop deeper technical skills and take on more complex systems administration challenges over time

Strong candidates may also:

- Be familiar with zero-trust security concepts and endpoint security tooling

- Have experience with networking basics , DNS, DHCP, VPNs, networking fundamentals

- Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)

- Have experience using AI tools to improve personal or team productivity

Location

This role is based in our Sydney office. There is a 4 day per week in office expectation.

What Makes This Role Unique

You'll be joining a high-impact IT team supporting some of the world's leading AI researchers and engineers. The pace is fast and you'll have real ownership over your work. This isn't a role where you follow rigid scripts , you'll be trusted to use your judgment, improve our processes, and grow with the team. Because we're scaling rapidly, you'll have meaningful opportunities to shape how IT operations work at Anthropic.

## Skills

### Required
- macOS
- ChromeOS
- iOS
- Android
- Google Workspace
- Slack
- SaaS
- SSO
- MFA
- directory services
- MDM
- endpoint management
- Bash
- Python

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5236940008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)