# Customer Success Manager

**Company**: Workday
**Location**: Austin, TX
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $95,000 USD - $142,600 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-TX-Austin/Customer-Success-Manager_JR-0110628-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-8322c3e5-b7a/

## Description

We're looking for a Customer Success Manager to support our customers on their Workday Adaptive Planning journey. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.

**Responsibilities:**

- Establishing a trusted advisor relationship across the customer's organization

- Monitoring and facilitating the customer's adoption of our solution features and their overall business needs

- Developing success plans/customer journey for customers

- Acting as a liaison between product management and the customer

- Leveraging customer relationships as needed for prospect references and driving customers to Workday Adaptive Planning events

- Maintaining revenue stream from each customer's subscription

- Managing renewals from end-to-end, including negotiating contracts

**Expected results within 6-12 months:**

- Gained and maintained a deeper knowledge of Workday products and services

- Self-sufficient management of 50-60 enterprise accounts totaling 5M+ in ARR

- Actively ensured there is a roadmap in place for each of your accounts

- Timely execution of standard customer meetings and reviews

- Achieved/exceeded annual customer satisfaction targets and other defined Key Performance Indicators (KPIs)

**Requirements:**

- At least 5+ years of experience as a CSM supporting a SaaS solution

- Experience negotiating contracts and managing renewals

- Proven track record of overachieving goals and sales targets

- Familiar with change management practices, change communications and process re-engineering

- Experience with pricing principles and sales practices in SaaS selling environments

- Experience using a CRM such as Salesforce and a customer success tool like Gainsight

**Pay Information:** The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. Primary Location: USA.TX.Austin Primary Location Base Pay Range: $95,000 USD - $142,600 USD

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## Skills

### Required
- SaaS solution
- change management practices
- pricing principles
- sales practices
- CRM
- customer success tool

### Nice to have
- EPM/CPM space
- financial ERP applications

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Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/USA-TX-Austin/Customer-Success-Manager_JR-0110628-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)