# Multi Site Business Manager

**Company**: Charlotte Tilbury Beauty
**Location**: Milan
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full-time
**Category**: Sales
**Industry**: Beauty

**Apply**: https://apply.workable.com/j/7DCDA875A5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_82f7b300-16f

## Description

## Job Overview

As Multi-Site Business Manager, you will be responsible for driving sell-out growth, team performance, and execution excellence across multiple airport locations. You will act as the commercial and operational leader for your portfolio of doors, ensuring Charlotte Tilbury delivers best-in-class retail execution, strong retailer partnerships, and consistent commercial results.

## Key Responsibilities

### People Accountabilities

- Manage and coach Retail Artists and Assistant Business Managers

- Translate regional strategy into clear commercial priorities and operational discipline at counter level

- Monthly rota scheduling and payroll budgeting and forecasting

- Driving sales success through motivation of the team to hit daily and monthly KPI targets

- People planning; ongoing talent management and succession planning of the team

- Identify the training needs of the team in collaboration with the Area Trainer

- Leading and motivating a high-performing team through daily briefs and performance 121 meetings

- Ownership of recruiting exceptional talent; managing end-to-end recruitment processes

- Offer support and direction throughout the entire airport pass application process

- Manage a large team, ensuring effective coordination, communication, and productivity

### Commercial Accountabilities

- Lead by example and demonstrate how to achieve limitless results from customers

- Drive and build business KPI performance to achieve market-leading results

- Ensure the best customer experience is being delivered

- Build brand awareness by creating lasting emotional connections with customers

- Think limitlessly with your plan for the calendar year

- Devise and deliver a compelling eventing strategy for the counter

- Navigate complexities within team and consumer interactions

- Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide

- Weekly and monthly productivity reporting to the Area Manager

### Operational Accountabilities

- Work and liaise with host store partners, senior stakeholders, and external vendors

- Management of stock levels, analysing all information available to provide proactive counsel to the Area Manager on stock lines

- Adhere to health and safety guidance in the workplace

- Execute flawless visual merchandising and grooming standards on a daily basis

## Requirements

### Disrupt & Innovate

- Naturally creative, seeking innovative ways to over-perform and deliver

- An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results

- Assertive with energy and drive to succeed

### Win Together

- Strong emotional intelligence and engaging personable skills

- Ability to build and maintain strong relationships with your team and stakeholders

- Acts with integrity and isn’t reluctant to hold ownership

### Share the Magic

- Dynamic and inspirational with customers and peers

- Excitement for beauty and artistry

- Passionate leadership taking pride in team success

### Embrace the Challenge

- Time management and prioritisation

- Agile and solution-orientated

- Resilient when dealing with ambiguity

- Confident leadership to galvanise a team through a strong sense of purpose

## Benefits

- Structured induction programme – Charlotte’s Magic Academy

- Structured career development

- Exclusive launches of new products

- Access to Tilbury Treats – our rewards platform

- Life assurance, birthdays off work, team sales incentives, and more

## Skills

### Required
- Leadership
- Team Management
- Commercial Strategy
- Operational Excellence
- Customer Experience
- Brand Awareness
- Event Planning
- Stock Management
- Health and Safety
- Visual Merchandising

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/7DCDA875A5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)