# Senior Engineering Manager - Billing Platform

**Company**: Freshworks
**Location**: Bengaluru, KA
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000158477994-senior-engineering-manager-billing-platform?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_82e33283-f8f

## Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences.

As a Senior Manager in Engineering, you will lead engineering teams building scalable, cloud-native core platform systems - such as billing, monetization, metering, or high-throughput distributed services,that power Freshworks' global SaaS suite.

## Responsibilities

- Technical Strategy & Architecture: Drive the long-term technical vision and architecture for core platform services, ensuring systems are scalable, reliable, secure, and observable.

- Team Leadership & Organization: Lead, recruit, and mentor high-performing engineering teams and managers, fostering an autonomous, accountable, and continuous-learning culture.

- Cross-Functional Alignment: Partner with Product Management, Finance, Pricing, and Customer Success to translate complex business and revenue workflows into scalable technology solutions.

- Operational Excellence: Establish robust engineering practices, operational standards, and SLAs/SLOs to ensure high availability, resilience, and performance across distributed cloud architectures.

- Platform Delivery & Roadmap: Drive predictable, high-quality execution on platform roadmaps while balancing near-term business urgency with long-term architectural debt reduction.

- Cross-Organizational Influence: Simplify complex technical choices for executive stakeholders and influence cross-team technology investments to establish shared best practices.

## Qualifications

- 15+ years of overall software engineering experience, including 5+ years in an engineering management role leading multi-disciplinary teams or managers of managers.

- Deep technical expertise in building and operating distributed systems, microservices, APIs, cloud-native architectures, and large-scale data platforms.

- Proven experience building shared platform capabilities (eg. billing, metering, subscriptions, monetization, or core SaaS infrastructure) consumed by multiple products.

## Nice to Have

- Prior domain experience in subscription management, billing architectures, monetization engines, or enterprise fintech platforms.

- Experience managing engineering managers or leading engineering sub-functions within a high-growth SaaS environment.

- Familiarity with multi-tenant cloud platforms (AWS/GCP), event-driven architectures, and modern observability stacks.

## Skills

### Required
- software engineering
- engineering management
- distributed systems
- microservices
- APIs
- cloud-native architectures
- large-scale data platforms

### Nice to have
- subscription management
- billing architectures
- monetization engines
- enterprise fintech platforms
- multi-tenant cloud platforms
- event-driven architectures
- modern observability stacks

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000158477994-senior-engineering-manager-billing-platform?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)