# Specialty Process Improvement Manager

**Company**: CVS Health
**Location**: Work from home, PA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $60,300.00 - $132,600.00
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/PA---Work-from-home/Specialty-Operations-Process-Improvement-Manager_R1066996?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_82e0f4e8-e7b

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Specialty Process Improvement Manager will lead and support process and performance improvement projects within the Specialty Pharmacy.

Responsibilities:

- Conduct business process reviews of front-end and back-end pharmacy operations to improve efficiency, quality, customer experience, and financial performance.

- Drive improvement in colleague performance across important metrics such as call quality and net promoter score.

- Lead and develop cross-functional teams.

- Analyze large datasets to derive actionable solutions.

- Excellent presentation and communication skills.

Requirements:

- 5-8 years of experience leading operational improvement efforts, including project management.

- Experience and understanding of Lean Six Sigma process improvement tools and methodologies.

- Lean Six Sigma Green Belt.

- Ability to process and synthesize quantitative and qualitative data.

- Data analysis skills, including Excel and advanced analytical techniques.

- Demonstrated facilitation skills.

- Excellent presentation and communication skills.

- Ability to meet deadlines and satisfy customers with multiple conflicting priorities.

Preferred Qualifications:

- 8-10 years of related experience.

- Lean Six Sigma Black Belt.

- Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics.

- Experience in the mail and/or specialty pharmacy space.

- Minitab and/or SQL, Python, R experience.

Benefits:

- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Salary Range: $60,300.00 - $132,600.00

## Skills

### Required
- Lean Six Sigma
- project management
- data analysis
- Excel
- communication skills
- facilitation skills

### Nice to have
- Lean Six Sigma Black Belt
- Minitab
- SQL
- Python
- R

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/PA---Work-from-home/Specialty-Operations-Process-Improvement-Manager_R1066996?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)