# Account Protection Specialist

**Company**: Brex
**Location**: Vancouver, British Columbia
**Work arrangement**: remote
**Salary**: $28.00–$30.00 CAD per hour
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/brex/jobs/8795500002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_82e0ccc7-29e

## Description

## Job Overview

As an Account Protection Specialist at Brex, you will play a crucial role in protecting the company's customers from fraud, financial crime, and account takeover risk. You will work closely with cross-functional teams to deliver a thoughtful, clear, and customer-centered experience.

## Responsibilities

- Access systems and document actions taken to service customers efficiently and accurately.

- Determine appropriate actions under established procedures to protect Brex and customer assets; partner with management on complex cases.

- Communicate professionally with customers, merchants, financial institutions, and other parties to obtain information or documentation needed to assess potential fraud.

- Support cross-functional teams, including CX, Fraud Operations, KYC, and Cash Operations, to ensure appropriate action is taken on high-risk accounts.

- Speak with fraud victims using appropriate, empathetic talking points while safeguarding both the customer and Brex.

- Review and assess the validity of customer documentation.

- Place and receive calls escalated by cross-functional teams or team leads.

- Partner effectively across teams to resolve complex issues and escalated situations.

- Contribute to projects and initiatives that reduce fraud-related complaints and create a more seamless customer and fraud-support experience.

- Adhere to applicable regulatory, legal, and internal policy requirements.

- Extract, analyze, and clearly present operational data.

- Work effectively across email, phone, and chat support channels.

## Requirements

- Experience in customer experience, operations, and risk management.

- Experience in fraud prevention, account protection, or financial-crime operations.

- Excellent verbal, written, and interpersonal communication skills.

- Sound judgment, strong attention to detail, and the ability to make consistent decisions using established procedures.

- Proactive approach and ability to prioritize multiple tasks in a fast-paced environment.

- Proficiency with Microsoft Office and Google Workspace.

- Availability to work assigned shifts between 6:00 a.m. and 5:00 p.m. PT.

## Nice to Have

- Experience in financial services, fintech, Big Four, accounting, or a related financial services environment.

- Experience in dispute resolution.

- Experience using Salesforce or comparable case-management tools.

- Extensive client-facing experience, particularly in fraud-support environments.

- Experience evaluating identity-verification or financial documentation.

## Compensation

The expected pay range for this role is $28.00–$30.00 CAD per hour.

## Skills

### Required
- customer experience
- operations
- risk management
- fraud prevention
- account protection
- financial-crime operations
- Microsoft Office
- Google Workspace

### Nice to have
- financial services
- fintech
- Big Four
- accounting
- dispute resolution
- Salesforce
- client-facing
- identity-verification
- financial documentation

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/brex/jobs/8795500002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)