# Overnight Customer Experience Representative, Concierge

**Company**: Robinhood
**Location**: Denver, CO
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $34-$40 USD
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/robinhood/jobs/8224805?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_82d957cd-06a

## Description

Join Robinhood in building the future of finance, democratizing finance for all. As a Concierge Desk Representative, you will provide exceptional support to high-value clients, resolving complex issues efficiently and proactively engaging with customers to educate and add value.

Responsibilities:

- Provide exceptional support to high-value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs.

- Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys.

- Provide clear, compliant, and confident guidance across a range of investment products and strategies.

- Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures.

- Consistently deliver high customer satisfaction, tracked through customer feedback.

- Share insights and themes from customer interactions with internal teams to improve products and services.

- Collaborate with peers to optimize outreach strategies and support workflows.

Success in This Role Looks Like:

- Meeting or exceeding targets for goal-based customer conversations.

- Maintaining high customer satisfaction ratings through empathetic, solution-oriented service.

- Demonstrating subject matter confidence across advanced brokerage products.

- Acting as a knowledgeable and trusted voice of the customer within Robinhood.

What you bring:

- 3+ years of experience at a brokerage or within a licensed financial services environment.

- FINRA Series 7 and 63 required.

- FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held.

- Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures.

- Excellent verbal and written communication skills,able to translate complex topics clearly and effectively.

- Passionate about customer advocacy, financial literacy, and building long-term relationships.

- Adaptable and self-motivated in a fast-paced, constantly evolving environment.

- Experience with CRM tools and feedback systems (e.g., Salesforce, Slack).

What we offer:

- Challenging, high-impact work to grow your career

- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching

- Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents

- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more

- Employer-paid life & disability insurance, fertility benefits, and mental health benefits

- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

- Exceptional office experience with catered meals, events, and comfortable workspaces.

Base Pay Range: $34-$40 USD

## Skills

### Required
- FINRA Series 7
- FINRA Series 63
- multi-leg options strategies
- margin trading
- cryptocurrencies
- futures
- CRM tools
- feedback systems

### Nice to have
- FINRA Series 3
- FINRA Series 66

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/robinhood/jobs/8224805?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)