# Manager, Product Management - NextGen Agent Experiences, Agent Servicing Platform

**Company**: Capital One
**Experience**: senior
**Job type**: full-time
**Salary**: $149,800 - $205,100
**Category**: Product Management
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Manager--Product-Management---NextGen-Agent-Experiences--Agent-Servicing-Platform_R1002291-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_82cd025c-00e

## Description

Product Management at Capital One involves reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We are transforming our agent servicing experience from a manual, agent-led process to an insights- and data-driven, intelligent experience to better support our agents in servicing our customers.

The Product Manager for this role will have the ability to think strategically and help craft a more dynamic, personalised servicing experience for customers.

**Capital One Product Framework**

In this role, you'll be expected to demonstrate proficiency in five key areas:

- Human Centred: Obsesses about internal and external customer needs to reimagine and innovate product solutions

- Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence

- Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near-term and long-term value

- Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks

- Transformational Leadership: Leads cross-functional teams to solve customer problems and drive organisational alignment

**Basic Qualifications:**

- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

+ A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

- Bachelor's degree in any field and at least 3 years of Product Management experience

**Preferred Qualifications:**

- Experience translating business strategy and analysis into consumer-facing digital products

The minimum and maximum full-time annual salaries for this role are:

- Chicago, IL: $149,800 - $171,000

- McLean, VA: $164,800 - $188,100

- New York, NY: $179,700 - $205,100

- Richmond, VA: $149,800 - $171,000

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

## Skills

### Required
- Product Management
- Strategic Thinking
- Problem Solving
- Leadership
- Technology Driven

### Nice to have
- Digital Products
- Business Strategy
- Analysis

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Manager--Product-Management---NextGen-Agent-Experiences--Agent-Servicing-Platform_R1002291-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)