# Team Leader

**Company**: TaskUs
**Location**: San Antonio, Texas
**Job type**: full-time
**Salary**: $54,000.00 - $82,000.00 per year
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/San-Antonio-Texas-USA/Team-Lead---Technical-Support--New-Braunfels-TX---Onsite-_R_2611_14429?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/team-leader-82c89ad7-791/

## Description

We are seeking a Team Leader to drive performance of teammates to continuously hit metrics and goals. The successful candidate will coach, motivate, and engage teammates to ensure they are a productive resource to TaskUs. They will also act as a liaison between teammates and other departments.

**Responsibilities:**

- Manage day-to-day planning, operation, and problem-solving of a team of agents to meet service level components, standards, and sales targets

- Develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents

- Act as the communication conduit between Frontliner's and Management

- Offer creative solutions

- Delivery of team sales, service level components, quality, and productivity targets & indicators

- People Management, including all HR-related issues, as well as staff development

- Operational Management: Managing the floor, adherence to schedule

- Ownership and problem resolution

- Call monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience in every call

- Training and development of staff

- Motivation, leadership for a team of 17 and developing future leaders

- Recommendations for product and process development based on customer feedback and analysis of the same

- Conducting performance appraisal for the team

- Contribute to the initial hiring and selecting process of the front line

- Compiling reports on team's performance and customer feedback

- Communication and being a focal point of dissemination of information from management to team and vice versa

- Work closely with team members to solve customer problems

- Understand the agent's problems and weaknesses and address these

- Offers solutions and suggestions for process and product improvement to management

- Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling and call center processes

- Possesses certain additional supervisory level authority for reversal of charges

- Responsible for making decisions on training requirements for team members and adjusting targets to suit the needs of the business

- Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions, and terminations

**Soft skills:**

- Versatility and ability to manage multiple projects

- Strong people management skills

- Strong stakeholder management

- Ability to coach for performance

- Strong customer centricity

- Good written and verbal communication skills

- Logical thinking

- Ability to manage conflicts

- Attention to detail

- Ability to establish and maintain effective working relations with a wide variety of individuals

- Ability to work with a diverse team

- Continuous improvement mindset

**Personality traits required:**

- Confident

- Good oratory skills

- Assertiveness

- Highly conscientious and diligent

- Ability to clearly articulate thoughts

- Integrity

- Trustworthiness

**What We Offer:**

- Competitive industry salaries

- Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays

- Salary Range: $54,000.00 - $82,000.00 per year

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## Skills

### Required
- people management
- customer service
- communication
- problem-solving
- leadership

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/San-Antonio-Texas-USA/Team-Lead---Technical-Support--New-Braunfels-TX---Onsite-_R_2611_14429?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)