# Photo Video Manager **Company**: Princesscruises **Location**: New York, New York **Work arrangement**: onsite **Experience**: senior **Job type**: fixed term contract **Category**: Operations **Industry**: Travel and Tourism **Apply**: https://princesscruises.pinpointhq.com/en/postings/08c79cea-f0bf-4ffe-90ab-9a1697402f4b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_82aaa67d-2b3 ## Description Set a course for adventure with Princess Cruises! As the world's leading cruise line, we're seeking a highly motivated and experienced Photo Manager to lead our onboard Photo Teams in delivering exceptional customer service and achieving key revenue and performance targets. As a Photo Manager, you'll play a key role in delivering memorable experiences to our guests while leading a dedicated team to success. This is a unique opportunity to work in a dynamic and exciting environment, with the chance to contribute to the growth and success of our brand. ### Key Responsibilities - Revenue & Target Achievement: Ensure Photo sales, including Platinum Studio consistently meet or exceed planned targets for each voyage. - Expense Control: Effectively manage expenses to stay within margin goals for photo, retail, and video divisions while meeting overall contract goals. - Staff Coaching & Development: Provide ongoing coaching to staff to achieve image count and sales targets. Develop fair, individualized staff goals and communicate them clearly to ensure consistent performance. - Performance Monitoring & Reporting: Complete accurate end-of-cruise reports with detailed comments on revenue opportunities and issues, and provide constructive feedback. - Onboard Revenue Collaboration: Actively participate in Onboard Revenue meetings, working closely with the Business and Brand Director and Associate Hotel General Manager to identify revenue opportunities, risks, and course corrections. - Staff Development & Communication: Hold regular meetings with Assistant Photo Managers and staff to discuss career advancement, personal development, business issues, and communication strategies. Offer immediate feedback to encourage effective management practices. - Performance Appraisals & Coaching: Complete fair and objective performance appraisals on time and provide constructive feedback, including Performance Improvement Plans if necessary. - Operational Excellence: Ensure all marketing, visual directives, and operations are executed accurately and in accordance with corporate directives. Maintain high standards for photo quality, customer service, and equipment management. - Customer Satisfaction: Focus staff on delivering exceptional customer service and respond promptly to passenger requests, concerns, and escalations. - Inventory & Loss Prevention: Ensure compliance with company policies regarding inventory management, pricing, barcoding, and loss-prevention measures. - Collaboration: Work closely with the Regional Managers, Business and Brand Director and Associate Hotel General Manager to resolve operational issues and implement best practices. - Compliance: Follow all company policies, procedures, Fleet Regulations, and emergency response protocols to maintain a safe and compliant operation. ### Skills, Knowledge & Expertise - A minimum of 3 to 5 years of prior experience in the cruise ship industry, specifically in a Photo Manager role or an equivalent capacity. - Demonstrated expertise in team building and problem-solving within a customer service-driven environment. - Proven leadership experience in managing international teams and successfully achieving revenue targets within a cruise line setting. - In-depth knowledge of cruise industry photography operations, products, services, and a comprehensive understanding of the Princess Cruises brand. - Exceptional coaching, communication, and interpersonal skills, with the ability to engage and motivate diverse teams. - Proficiency in the English language, both written and verbal, with a high level of fluency. - Strong financial acumen with the ability to manage and control expenses while adhering to budgetary objectives. - Ability to adapt to an evolving work environment, effectively troubleshooting challenges and implementing solutions. - A steadfast commitment to upholding the company’s core values and safety standards. - A customer service-oriented approach with a continuous focus on process improvement and operational excellence. ### Benefits Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy: - A competitive salary package. - Your own comfortable single cabin - your private space to relax and recharge. - Company-paid travel to and from the ship, so you can focus on the journey ahead. - Access to exclusive areas and benefits onboard (depending on the rank and occupational group). - A vibrant recreation and welfare program designed to support your well-being and work-life balance. - Access to exceptional learning and development opportunities to grow your skills and advance your career. - The chance to travel the world, exploring exciting destinations while doing what you love. - A welcoming, inclusive, and dynamic work environment where your contributions are valued. Join us and become part of a global team that’s passionate about delivering unforgettable experiences,both for our guests and for one another. ## Skills ### Required - team building - problem-solving - leadership - financial management - communication - interpersonal skills - English language proficiency - financial acumen - adaptability - customer service orientation --- Source: [Apply at princesscruises.pinpointhq.com](https://princesscruises.pinpointhq.com/en/postings/08c79cea-f0bf-4ffe-90ab-9a1697402f4b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)