# Customer Success Manager

**Company**: Eve
**Location**: London
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: Competitive salary and equity
**Category**: Legal
**Industry**: Technology

**Apply**: https://jobs.lever.co/Eve/c7e68c2e-b13f-4146-8071-e0fe9a0074fd
**Canonical**: https://yubhub.co/jobs/job_8286aa93-7af

## Description

As a Customer Success Manager at Eve, you will be at the forefront of transforming the legal industry. You will drive adoption of our cutting-edge technology, maximize value for law firm clients, and directly impact their success and our company's growth.

Your primary responsibilities will include:

* Driving client success and growth by ensuring high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
* Onboarding teams at firms using Eve in 90 days or less.
* Maximizing product utilization by achieving 90% Case/Matter utilization, increasing user engagement by 90% within six months, and attaining 75% adoption of key features.
* Demonstrating value by generating 5+ annual case studies showcasing ROI and developing 3+ new product use cases yearly.
* Contributing to product evolution by providing client feedback to inform product roadmap development.
* Maintaining client relationships by achieving 90%+ retention rate through proactive engagement and support.

To succeed in this role, you will need:

* 5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts.
* A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus).
* Proven acumen around planning and managing a large book of business in a fast-paced environment.
* Excellent communication skills and the ability to present complex information across various stakeholders.
* An eagerness to learn, adapt, and bring creative solutions to client needs.

In return, you will receive a competitive salary and equity, as well as a range of benefits including health insurance, 401(k) program, and flexible time off.

## Skills

### Required
- legal tech
- customer success
- project management
- data analysis
- communication

### Nice to have
- SaaS industry