# Tier 2 System Administrator Shift - TS/SCI with Poly

**Company**: Leidos
**Location**: Alice Springs, Northern Territory
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Alice-Springs-Northern-Territory-Australia/Tier-2-System-Administrator-Shift---TS-SCI-with-Poly_R-00195068?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_827130a5-8a1

## Description

The Multi-Domain Solutions Group at Leidos currently has an opening for Shift Tier 2 Hardware System Administrator for our Incident and Service Request Response Team to support a client’s requirements in a challenging, dynamic setting located in Alice Springs, AUS.

The position requires an active TS/SCI with Polygraph security clearance and ability to pass US Government medical and psychological exams.

The Shift Tier 2 Hardware System Administrator receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 Hardware System Administrator will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to 24x7 operations.

**Primary Responsibilities:**

- Communicate with customers and technical components to fully understand the incident, service request or problem.

- Research problems by accessing internal and external knowledge databases.

- Perform hardware troubleshooting, repair, replacement and incident resolution.

- Ensure performance meets established Performance Requirement Standards.

- Facilitate technical communications between operations and development staff.

- Distribute defect reports and system data collected during anomaly investigations.

- Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.

- Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.

- Assist with property and asset management.

- Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required Performance Requirements Standards and level of information details.

**Basic Qualifications:**

- TS/SCI with Polygraph is required.

- BA degree and 4-8 years of prior relevant experience, Masters with 2-6 years of prior relevant experience or years of experience in lieu of degree.

- Security+.

- Proven computer hardware and system troubleshooting skills.

- System administration skills.

- Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.

- Ability to work in a fast-paced, collaborative team environment.

- Ability to carry/lift 30 pounds of equipment.

**Preferred Qualifications:**

- Working knowledge of ServiceNow/HelpNow.

- Experience with shift work supporting 24x7 mission operations.

- Experience in working with, collaborating with system users and customers.

- Ability to be flexible and quickly adapt to changing situations.

- Ability to demonstrate resourcefulness.

## Skills

### Required
- TS/SCI with Polygraph
- Security+
- computer hardware and system troubleshooting
- system administration

### Nice to have
- ServiceNow/HelpNow
- shift work supporting 24x7 mission operations
- collaborating with system users and customers

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Alice-Springs-Northern-Territory-Australia/Tier-2-System-Administrator-Shift---TS-SCI-with-Poly_R-00195068?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)