# Service Recovery Operations Assistant

**Company**: Ninja Van
**Location**: Singapore
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics

**Apply**: https://jobs.lever.co/ninjavan/362e39ed-6c00-4afa-ab6f-0339f3babc61?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_826500ca-583

## Description

The Service Recovery Operations Assistant is responsible for resolving and rectifying issues with parcels that fall under the Service Recovery department at Ninja Van, a leading tech-enabled logistics company in Southeast Asia.

Responsibilities:

- Report to clients about issues with parcels, such as missing, damaged, or inaccurate information

- Investigate issues and liaise with other departments to assess and resolve them, which may involve handling parcels

- Identify service lapses and proactively engage clients to rectify the issues

- Collaborate with internal stakeholders to recognize and resolve daily operational issues

- Handle complaints, provide suitable solutions and alternatives within the appropriate timeframe while maintaining excellent service level standards

- Repack and repackage damaged parcels when required

- Ensure work processes and KPIs are followed and met

- Perform any other ad-hoc duties as assigned

Requirements:

- Proficiency in MS-Office and Zendesk is an advantage

- Ability to work in a fast-paced environment and manage enquiries and feedback with tact and professionalism

- Resourcefulness in resolving challenges arising from daily operations

- Experience in a customer service or logistics frontline role is preferred

- Comfortability working in a warehouse environment

## Skills

### Required
- MS-Office
- Zendesk
- customer service
- logistics

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/ninjavan/362e39ed-6c00-4afa-ab6f-0339f3babc61?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)