# Client Operations Officer - CIS Market

**Company**: FxPro
**Location**: Kato Polemidia
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/fxpro/jobs/5007612101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8243bf2d-138

## Description

Join FxPro, a leading international fintech company, and be part of our expanding international team. As a Client Operations Officer, you will play a key role in supporting CIS clients in their native language, resolving their issues, and coordinating with internal departments to keep operations running smoothly.

Responsibilities:

- Provide client support via live chat, email, messengers, and phone

- Handle deposit and withdrawal requests and investigate payment delays

- Assist clients with account-related questions and trading platforms, including MT4, MT5, and cTrader

- Review and verify client documents in line with internal procedures

- Resolve complex client cases, complaints, and disputed situations

- Coordinate with Payments, Compliance, Platform Monitoring, and other internal departments

- Inform clients about promotions, campaigns, and company updates

- Manage and distribute incoming requests to the relevant teams

- Maintain accurate client records and update information in internal systems

- Work with helpdesk and CRM systems to track, manage, and follow up on client requests

Requirements:

- Native or fluent Russian/Ukrainian

- Advanced English level

- Previous experience in customer support, client service, or back-office operations

- Good understanding of how a forex broker operates, including client registration, account verification, trading, deposits, and withdrawals

- Knowledge of trading platforms such as MetaTrader 4 (MT4), MetaTrader 5 (MT5), and cTrader

- Understanding of payment methods commonly used across CIS markets, including cryptocurrency, P2P transfers, local bank cards, bank transfers, and local payment systems

- Experience working with helpdesk and CRM systems, such as SugarCRM, Salesforce, or similar platforms

- Strong communication skills and the ability to handle difficult clients professionally

- Attention to detail, responsibility, and a problem-solving mindset

- Ability to work on-site in Limassol and adapt to a shift schedule if required

- Valid right to work in Cyprus

Nice to have:

- Previous experience working for a forex broker or another financial services company, which is a significant advantage

- Practical experience with payment processing, P2P transactions, cryptocurrency deposits and withdrawals, and troubleshooting payment issues in CIS markets

- Experience with ticketing and customer support platforms such as Freshdesk, Zendesk, or similar systems

- Experience with KYC verification and client account administration

- Sales, retention, or client relationship management experience

Interview steps:

- Recruiter screen (~30 minutes)

- Technical Interview (~45 minutes)

- Test task

- Final Interview with manager (~40 minutes)

Our benefits:

- Excellent compensation package

- Medical insurance

- Provident fund

- In-house gym with a personal trainer

- Free daily lunch catering, snacks, and beverages

- Company discount card for various products & services

- 21 days of annual leave and 10 days of sick leave annually

- FxPro private shuttle bus service from Limassol

- Birthday gift

- Relocation bonus and visa/work permit support

- Educational reimbursements & team building allowances

- Monthly corporate events and activities

## Skills

### Required
- Russian
- Ukrainian
- English
- MetaTrader 4
- MetaTrader 5
- cTrader
- SugarCRM
- Salesforce
- cryptocurrency
- P2P transfers

### Nice to have
- Previous experience working for a forex broker
- Practical experience with payment processing
- Experience with ticketing and customer support platforms
- Experience with KYC verification and client account administration
- Sales, retention, or client relationship management experience

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/fxpro/jobs/5007612101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)