# Patient Liaison Officer

**Company**: Circle Health Group
**Location**: Chelsfield
**Job type**: fixed-term
**Salary**: Up to £30,000.00 per year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://circlehealth.wd103.myworkdayjobs.com/en-US/chgcareers/job/Chelsfield-Park-Hospital---Orpington/Patient-Liaison-Officer---13-Months-Fixed-Term_JR117604?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_82433e41-b0f

## Description

We are seeking a Patient Liaison Officer to join our team at Chelsfield Park Hospital in Kent. This is a full-time role for 37.5 hours a week, with a flexible shift pattern.

The successful candidate will be responsible for:

- Converting self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets

- Providing a quality service for potential self-pay patients, including accurate and timely responses to enquiries

- Facilitating necessary access times and information required for patients to convert to procedure

- Influencing patients to choose Circle Health Group for their procedure

- Providing pre-consultation information and indicative pricing accurately and promptly

- Booking appropriate self-pay patients into a suitable clinic appointment

- Complying with all relevant mandatory training

To be considered for this role, you should have:

- Customer service experience using telephone, written, and face-to-face communications

- Proven influencing/sales skills

- Proficiency in MS Outlook, Excel, and Word

- Excellent command of the English language, both written and verbal

- Excellent telephone manner and interpersonal skills

In return, we offer a competitive salary of up to £30,000 per year, depending on experience, training, and qualifications, as well as a range of benefits, including:

- 25 days holiday per year + bank holidays, increasing to 30 days with service

- Private Pension Scheme

- Private Healthcare Scheme

- Friends & Family Hospital Discounts

- Family Friendly policies

- Non-contributory life insurance

- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits

- Access to resources, tools, and services to support your wellbeing

- Employee recognition programmes

- Industry leading training and development opportunities

## Skills

### Required
- customer service
- influencing/sales
- MS Outlook
- Excel
- Word
- English language

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Source: [Apply at circlehealth.wd103.myworkdayjobs.com](https://circlehealth.wd103.myworkdayjobs.com/en-US/chgcareers/job/Chelsfield-Park-Hospital---Orpington/Patient-Liaison-Officer---13-Months-Fixed-Term_JR117604?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)