# Brokerage Agent, Imports / Ejecutivo de Cuenta, Importacion

**Company**: Expeditors
**Location**: Nuevo Laredo, TAMAULIPAS
**Experience**: entry
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000151849884-brokerage-agent-imports-ejecutivo-de-cuenta-importacion?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/brokerage-agent-imports-ejecutivo-de-cuenta-823f6919-1ee/

## Description

We're seeking a Brokerage Agent, Imports to join our team in Nuevo Laredo, TAMAULIPAS, Mexico. As a Brokerage Agent, you will play a critical role in ensuring operational excellence, productivity, technical expertise, excellent customer service, and efficient management.

**About the Role** The Brokerage Agent executes impeccable operational performance, productivity, technical expertise, excellent customer service, and efficient management, supporting our Vision and Mission, and making our promise a reality for all our customers.

**Key Metrics** You will proactively monitor key metrics to achieve expected results, including:

- Operational Effectiveness

- Product Audit (OPA) results – consistent high-level performance

- Timely execution:

- DXR created within 1 hour of real DXR (email)

- ECS: within 6 hours after DXR event

- DXS: within 2 hours after ECS event

- IRA: within 24 hours after TSC or RLS

- BWS – within 24 hours after RLS

**General Responsibilities**

- Be an example and teach our Culture, Mission, and Objectives

- Follow the 10 Critical Success Factors

- Contribute to building a functional relationship and healthy work environment, promoting teamwork and cohesion in the department

- Complete 52 hours of annual training (4.33 hours per month) and required training on time

- Own your development: prepare, track, and execute your personal development goals

**Key Responsibilities**

- Comply with company controls, policies, procedures, and processes

- Use Expeditors systems and tools correctly

- Maintain high compliance levels with all applicable customer requirements

- Meet KPI standards according to Company Procedures (OPS)

- Contribute to operational effectiveness and meet District Excellence metrics

- Process entries accurately and timely with correct codes, tracking types, and events

- Ensure accurate and timely client billing

- Understand and meet Customer SOP expectations

- Ensure all client legal documents are up-to-date

- Actively participate in meetings when necessary

- Respond to emails professionally and in a timely manner

- Escalate issues to Lead, Supervisor, or Operations Manager when necessary

**Finances**

- Comply with all company policies, including credit policy

- Monitor references for accurate and timely invoicing

- Work to prevent monetary losses

**Health and Safety**

- Report any unsafe conditions or incidents to the Health and Safety Representative immediately

**Qualifications**

- Education: Bachelor's degree in Mexican Customs (preferred) / Foreign Trade or equivalent education and experience

- Experience in Mexican customs clearance (preferred)

- Knowledge of customs clearance functions (preferred)

- Customer satisfaction-oriented

- Good interpersonal and communication skills, ability to communicate in writing and orally

- Develop and maintain professional relationships with clients, service providers, and employees

- Time management and attention to detail

- Ability to complete work within standard procedures, processes, and office policies

- Proactive personality

- Basic computer skills and ability to learn new programs and tools, including Microsoft Office applications

- Fluency in English (60%) and Spanish

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## Skills

### Required
- Microsoft Office
- English
- Spanish
- time management
- attention to detail
- communication skills
- interpersonal skills

### Nice to have
- Mexican Customs
- Foreign Trade
- customs clearance

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000151849884-brokerage-agent-imports-ejecutivo-de-cuenta-importacion?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)