# Senior Customer Engineer, SLED

**Company**: Cloudflare
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $231,000-$275,000+ OTE
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8131819?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8226793a-a0e

## Description

At Cloudflare, we're on a mission to help build a better Internet. We're looking for a Senior Customer Engineer, SLED, to work closely with Public Sector prospects and customers to educate, empower, and ensure their success on the Cloudflare platform.

As a Senior Customer Engineer, you will be the technical lynchpin through the entire sales cycle - pre-sales and account technical leadership. Your technical expertise in Cloudflare's global distributed network and technology will allow you to find best-fit solutions for prospects, train and onboard new customers, create documentation, and support the long-term technology strategy of the customer.

Responsibilities:

- Drive technical discussions and implementations to help generate new business, expand existing business, and keep customers happy

- Qualify prospect and customer use cases, discover technical requirements, lead demonstrations, identify solutions, and collaborate on proofs-of-concept (PoCs)

- Advise customers on technical best practices, implementation of Cloudflare products and features, and strategic guidance

- Collaborate with Sales, Product, Engineering, and Customer Support teams

Requirements:

- Demonstrated understanding of internet technologies: OSI Model layers 1-7, Routing TCP/UDP, DNS, HTTP(S), SSL/TLS

- Comfort with on-premise infrastructure and networking configurations, including legacy systems

- Minimum 5 years of experience in a customer-facing sales or consulting role

- Technical curiosity and passion for staying up-to-date with Cloudflare's products and industry trends

- Focus on learning, teaching, collaboration, mentorship, and growth

Desired:

- Understanding of firewalls, L3, L4, and L7 firewalls, and ACLs

- Experience with command-line interfaces, RESTful APIs, and analyzing HTTP requests and responses

- Undergraduate degree in Computer Science, Engineering, or a related field

- Foundational understanding of AI and experience with AI-driven capabilities

Compensation:

- Estimated annual salary range: $231,000-$275,000+ OTE (San Francisco), $221,000-$267,000 OTE (Los Angeles)

- Eligible to participate in Cloudflare's equity plan

Benefits:

- Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance

- Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan

- Time Off: Flexible paid time off, Leave programs, including parental, pregnancy health, medical, and bereavement leave

## Skills

### Required
- internet technologies
- OSI Model
- TCP/UDP
- DNS
- HTTP(S)
- SSL/TLS
- networking configurations
- legacy systems
- customer-facing sales
- consulting

### Nice to have
- firewalls
- L3
- L4
- L7 firewalls
- ACLs
- command-line interfaces
- RESTful APIs
- HTTP requests and responses
- AI-driven capabilities
- Computer Science
- Engineering

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8131819?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)