# Support Operation Manager

**Company**: Synopsys
**Location**: Moreira, Porto
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Ticker**: SNPS
**Wikidata**: https://www.wikidata.org/wiki/Q2303478

**Apply**: https://careers.synopsys.com/job/moreira/support-operation-manager/44408/103182813504?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/support-operation-manager-821482c9-ef4/

## Description

You will engineer the future with Synopsys as a Support Operation Manager. Synopsys is a company that drives the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines.

As an experienced, hands-on support leader, you will combine technical understanding with business acumen and a genuine commitment to helping others. With at least 10 years of professional experience and demonstrated leadership of support operations, you will establish a support function from the ground up, defining its procedures, operating model, and ways of working.

Your responsibilities will include:

- Establishing support procedures, operating model, knowledge base, and service management practices for a new support function covering tools, reports, and processes.

- Leading and developing a team of 3–4 people, including yourself, supporting a community of approximately 300 users while remaining hands-on with daily operations and complex investigations.

- Owning and continuously improving the support framework and infrastructure, balancing immediate user needs with longer-term scalability and service quality.

You will need:

- A degree or Master in Information Engineering or related.

- At least 10 years of professional experience, with demonstrated experience leading support teams or support operations.

- Experience defining or substantially improving support procedures, operating models, and service management practices.

## Preferred experience:

- Managing a large or complex support environment and adapting established practices to a smaller, growing team.

- Working with ServiceNow for support delivery and Jira Cloud for escalation to product or engineering teams.

## Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings.

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## Skills

### Required
- Information Engineering
- support operations
- ServiceNow
- Jira Cloud

### Nice to have
- AI-enabled support workflows
- automation

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Source: [Apply at careers.synopsys.com](https://careers.synopsys.com/job/moreira/support-operation-manager/44408/103182813504?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)