# Customer and Trading Manager - Small Supermarket

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Liverpool, Merseyside
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: £31,750
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400098100?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-and-trading-manager-small-supermarket-81e565b2-558/

## Description

We are seeking a Customer and Trading Manager to lead our small supermarket team in Liverpool. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.

**Key Responsibilities:**

- Work closely with a small team of managers to ensure the store runs smoothly every day.

- Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.

- Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.

- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.

- Provide support to other stores in the network as needed.

**Requirements:**

- Previous line management experience in a fast-paced, operational environment.

- Proven track record of delivering excellent customer service and coaching colleagues to do the same.

- Experience of leading a team in a fast-paced, customer-facing environment.

- Operational leadership skills, with ability to take responsibility for store operations in the absence of more senior managers.

- Demonstrated success in meeting or exceeding KPIs.

**Benefits:**

- Salary £31,750 per annum.

- Discount card – 10% discount off on shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday.

- Annual bonus scheme based on company and individual performance.

- Free food and hot drinks provided for colleagues in all stores.

- Generous holiday entitlement, maternity and paternity leave.

- Pension – company matches 4-7.5% of pension contributions.

- Sainsbury's share scheme – build up an investment at discounted rates.

- Wellbeing support – access to emotional support, counselling, legal and financial advice.

- Colleague networks – link with like-minded people to help fulfil potential.

- Cycle to Work scheme.

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

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## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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