# Cisco Customer Success Engineer

**Company**: Cisco
**Location**: Minato
**Experience**: mid
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist_2019895?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_81d8af3c-1eb

## Description

Deliver Accelerators and ATX to a diverse set of customers, tailoring deliverables and driving business outcomes with scope and on-time engagement.

As a Customer Success Engineer at Cisco, you will join the CSE in 1:1 customer engagements, events, and contribute to the customer community digital spaces.

Your responsibilities will include:

- Proactively building, maintaining, using, and sharing customer and technical knowledge

- Understanding the customer's business, their expectations, and unique perspective

- Inspiring customers to make tactical and strategic technical adoption decisions

- Demonstrating empathy, ownership, and excellence towards customers

- Driving adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers

- Contributing to customer community digital spaces as well as CSS technical community

- Effectively utilizing lab setups to deliver customer engagements

- Meeting or exceeding utilization goals

Minimum qualifications:

- 2-4 years of technology experience

Preferred qualifications:

- CCNA/CCNP certification

- Basic to intermediate technical expert in one technology module

- Drive for continuous learning, results orientation, and teamwork

## Skills

### Required
- technical knowledge
- customer engagement
- business outcomes

### Nice to have
- CCNA/CCNP certification
- technical expert in one technology module

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist_2019895?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)