# Full Time Branch Ambassador - Shenandoah

**Company**: Capital One
**Location**: Baton Rouge, LA
**Job type**: full-time
**Salary**: $43,680 - $43,680
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Baton-Rouge-LA/Full-Time-Branch-Ambassador---Shenandoah_R1003993?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_81d60e12-c8f

## Description

At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. As a Branch Ambassador, you are the heartbeat of our space, embodying our culture of outstanding hospitality. You will be responsible for executing high-volume cash transactions, educating clients on digital banking, and providing exceptional customer service.

**The Guardian of Trust & Accuracy**: You will execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset to ensure the safety of our customers' assets.

**The Digital Concierge**: You will educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments.

**The First-Line Consultant**: You will identify personal or business goals and pair them with the right digital tools or banking solutions to help clients succeed.

**The Hospitality Lead**: You will greet customers, ensure no one feels like just a number, and balance efficiency with warmth.

**What You Bring**

- A Hospitality Heart: You have a natural gift for making people feel welcome and heard.

- Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.

- Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.

- Adaptability: You enjoy a fluid workspace where you might move from a cash drawer to a digital demo in minutes.

- Curiosity: You want to know the why behind the how and are always looking for ways to improve the customer journey.

**Why Join Us?** This isn't just a job,it’s work with a mission. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth.

**The Perks**

- Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

- Paid Time Off

- Education Assistance

- Matching 401(k) contribution up to 7.5%

- Paid Parental Leave

- Mental Health support

- Back-up Child or Elder Care

- And much more!

**Essential Functions**

- Support surrounding Branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.

- Available to work a flexible schedule, including weekends, with hours and days subject to change.

- While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business-driven schedule adjustments is required.

- Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

- Lifting up to 25 pounds and moving/standing for extended periods of time

- Regular and consistent attendance

## Skills

### Required
- cash handling
- customer service
- digital banking

### Nice to have
- Associate’s degree
- 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
- Strong written and oral communication skills

---

Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Baton-Rouge-LA/Full-Time-Branch-Ambassador---Shenandoah_R1003993?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)