# Senior Analyst, Technical Customer Manager - Public Sector

**Company**: Qualtrics
**Location**: Provo, Utah
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8384715?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-analyst-technical-customer-manager-public-819eabf7-a43/

## Description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

As a Senior Analyst, Technical Customer Manager - Public Sector, you will play a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact.

**Key Responsibilities**

- Help Customers Grow: Build and maintain strong customer stakeholder relationships to deeply understand the context, ambition and strategic business goals for the customers within your portfolio.

- Provide Technical & Execution Expertise: Develop and maintain technical competence on the Qualtrics platform, ensuring a deep understanding of the leading indicators of customer adoption, ACV retention and value realization.

- Demonstrate Operational Rigor: Execute implementation and account management activities in accordance with global standard practices, ensuring rigorous account and project tracking and proactive risk and issue management.

**How You'll Find Success**

You will find success by blending exceptional customer and project management skills with a focus on technical platform adoption, renewals, and expansion.

**Things You'll Do**

- Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle.

- Account Growth & Maturity: Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance.

- Risk & Quality Management: Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements.

**What We're Looking For**

- 3+ years of experience: Successfully working with large, complex organizations to execute and advise on customer facing programs that deliver sustainable business outcomes.

- Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale.

- Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience.

**Our Team’s Favorite Perks and Benefits**

- Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents.

- Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement.

- Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays.

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## Skills

### Required
- Qualtrics platform
- technical expertise
- consulting skills
- project management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8384715?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)