# Scaled Customer Engagement Manager (9-month contract)

**Company**: PointClickCare
**Location**: Mississauga
**Work arrangement**: remote
**Experience**: senior
**Job type**: contract
**Salary**: CAD 59-74 per-hour-wage
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/6982f604-e37b-4455-a843-6c60d1d2078f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/scaled-customer-engagement-manager-9-month-8199a97c-bd4/

## Description

Scaled Customer Engagement (SCE) is a small team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all market segments in Senior Care and Acute & Payer.

The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs.

Key Responsibilities:

- Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs using Gainsight Journey Orchestrator and Pendo Orchestrate.

- Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags.

- Engage customers one-to-many: Helps plan and present digital customer events and creates digital content.

- Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales.

- Continuous improvement: Experiments with new approaches and recommends better practices or tools.

Requirements:

- 3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role

- Experience designing or executing one-to-many programs

- Strong written communication

- Working proficiency with CRM / CS platforms and Excel-based data analysis

- Ability to interpret product usage and engagement data to drive action

- Strong organization and project management

- Excellent presentation skills

Preferred Qualifications:

- Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools

- Experience in healthcare technology, post-acute, senior living, or acute/payer markets

- Experience using AI tools to personalize communications and scale engagement

- Basic HTML/email-builder or design skills

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Customer Success
- Account Management
- Customer Marketing
- Customer Education
- CRM / CS platforms
- Excel-based data analysis
- Gainsight Journey Orchestrator
- Pendo Orchestrate

### Nice to have
- Hands-on experience with Gainsight Journey Orchestrator
- Experience in healthcare technology
- Experience using AI tools
- Basic HTML/email-builder or design skills

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/6982f604-e37b-4455-a843-6c60d1d2078f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)