# Trade Floor Support Engineer

**Company**: IT Infrastructure
**Location**: New York, NY
**Experience**: senior
**Job type**: full-time
**Salary**: $175,000 to $250,000
**Category**: IT
**Industry**: Finance

**Apply**: https://mlp.eightfold.ai/careers/job/755958538872?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8193a4c2-192

## Description

We are seeking a Trade Floor Support Engineer to join our Information Technology organization. As a primary technology contact for trading business units, you will deliver responsive support and help ensure a seamless end-user experience.

Responsibilities:

- Serve as a primary technology contact for trading business units, delivering responsive support and ensuring a seamless end-user experience

- Provide hands-on technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix

- Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug-ins and API integrations

- Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status, impact, and resolution

- Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement

- Troubleshoot basic network and telecommunications connectivity issues to support business continuity and timely issue resolution

- Partner with cross-functional teams on firmwide technology initiatives, adhering to ITIL best practices

- Assist with server and data center support as needed

Requirements:

- 5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, trading firms, hedge funds, or large financial technology organizations

- Bachelor’s degree in Computer Science, Information Technology, or a related field

- Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies

- Solid knowledge of Active Directory, Exchange, remote access solutions, and core troubleshooting across user platforms and connectivity

- Familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management

- Experience supporting market data platforms and vendor integrations, including Bloomberg, LSEG Workspace, ICE, and related desktop tooling

- Strong customer service, communication, and problem-solving skills, with the ability to prioritize effectively and perform under pressure in a fast-moving environment

Benefits:

- The estimated base salary range for this position is $175,000 to $250,000

- Comprehensive benefits package

## Skills

### Required
- Windows environments
- Microsoft Office and Office 365
- mobile devices
- VDI
- Citrix
- Active Directory
- Exchange
- remote access solutions
- ITIL frameworks
- ServiceNow
- Bloomberg
- LSEG Workspace
- ICE

---

Source: [Apply at mlp.eightfold.ai](https://mlp.eightfold.ai/careers/job/755958538872?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)