# FinTech Operations Graduate (Customer Support)

**Company**: Lendable
**Location**: Chatham, Kent
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/lendable/055dd10d-684e-41a2-9ace-197259d03b98?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_81770c69-083

## Description

Lendable is on a mission to build the world's best technology to help people get credit and save money.

As a FinTech Operations Graduate (Customer Support), you'll join our UK Customer Operations team and train to become a fully competent front-line agent, supporting customers across our personal loans, credit cards, and car finance.

You'll be responsible for:

- Resolving general customer service and financial support queries across multiple channels

- Owning each enquiry from first contact to resolution, or escalating it to the right place when needed

- Supporting customers in financial difficulty or vulnerable situations

- Meeting targets for customer satisfaction, quality, and compliance

- Using AI and digital tools to resolve queries faster and more accurately

- Feeding back blockers, process gaps, and recurring issues to relevant teams

Requirements:

- Clear, empathetic communication, both spoken and written

- Ability to learn quickly, pick up new products and procedures, and act on coaching

- Good organisation and sound judgement

- Comfort with digital tools and picking up new technology, including AI-driven platforms

- Availability to work from our Chatham office three days a week and two weekends a month

Nice to have:

- Experience in a contact centre or customer-facing role, particularly in financial services

- A habit of spotting where a process could work better and suggesting improvements

Perks and benefits:

- 25 days of holiday, plus extra days to reward loyalty

- Company equity

- Comprehensive private medical and dental insurance

- Up to £4,000 annual performance bonus

- Access to hundreds of exclusive employee discounts and recognition programme

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- clear communication
- organisation
- sound judgement
- digital literacy
- AI literacy

### Nice to have
- contact centre experience
- financial services experience
- process improvement skills

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/lendable/055dd10d-684e-41a2-9ace-197259d03b98?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)