# Duty Manager

**Company**: AccorHotel
**Location**: Birmingham, England
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161459159-duty-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/duty-manager-81711094-e25/

## Description

We are seeking a Duty Manager to join our team at AccorHotel in Birmingham.

As a Duty Manager, you will develop close relationships with guests throughout their stay, anticipating their needs and providing a prompt resolution to any complaints.

**Main Responsibilities**

- Customer Relations: Develops close relationships with guests, anticipates their needs, handles complaints, and conveys the hotel's image and ethos effectively.

- Professional Techniques / Production: Ensures correct implementation of pricing policy, keeps database up-to-date, and ensures guest documentation and information are readily available.

- Talent and Culture Responsibilities: Establishes ongoing training programs, conducts induction programs, and ensures team members perform duties in line with brand and service standards.

- Commercial / Sales: Trains team to utilize effective sales techniques, promotes brand and loyalty program to guests.

- Management and Administration: Ensures invoicing and cash handling procedures are adhered to, updates dashboard charts.

- Hygiene / Personal Safety / Environment: Ensures compliance with hygiene, safety, and environmental regulations, implements hotel security policies.

**Qualifications**

- Previous supervisory or management experience required.

**Additional Information**

- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer relations
- hotel management
- team leadership
- sales techniques
- invoicing and cash handling
- hygiene and safety regulations

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161459159-duty-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)