# Senior Professional Services Engineer

**Company**: Cloudflare
**Location**: Hybrid
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8121079?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_81352ece-7d8

## Description

Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers. As a Professional Services Consultant for Application Security and Performance, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to customers to get the most value possible from their Cloudflare investment.

You are an expert in Layer 7 products like: DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL and Page Shield.

Responsibilities:

- Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare's products and advise on product best practices.

- Gather business and technical requirements, use cases and other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer.

- Implement changes on behalf of the customer in the Cloudflare environment following the customer's change management process.

- Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.

- Contribute towards the success of the organization through knowledge sharing activities.

Requirements:

- 5+ years of experience in a customer-facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.

- Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP.

- Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.

- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.

- Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.

- Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3.

- Working experience with infrastructure as code tools like Terraform.

- Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.

## Skills

### Required
- TCP/IP
- TLS
- DNS
- HTTP
- DDoS Protection
- WAF
- API Gateway
- Bot Management
- Certificates Manager
- Rate Limiting
- SSL
- Page Shield
- Python
- JavaScript
- Bash
- Terraform

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8121079?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)