# Enterprise Customer Success Manager (French Speaking)

**Company**: Datadog
**Location**: Paris
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/datadog/jobs/8147740?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8134a380-7fc

## Description

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities.

What You'll Do:

- Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers

- Proactively build relationships with customers to achieve loyalty and advocacy within their organization

- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)

- Own and project manage the on-boarding process for new customers

- Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals

- Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

Who You Are:

- Customer-centric with 3+ years in a Customer Success or Account Management role

- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts

- Knowledgeable in working with Fortune 1000 companies and global brands across all industries

- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals

- Experienced in the B2B tech space or with SaaS companies

- Able to travel for customer onsite visits and events as required

- Fluent in written and spoken French and English

Benefits and Growth:

- Best-in-breed onboarding

- Generous global benefits

- Intra-departmental mentor and buddy program for in-house networking

- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

- Continuous professional development, product training, and career pathing

- An inclusive company culture, able to join our Community Guilds and Inclusion Talks

## Skills

### Required
- Customer Success
- Account Management
- Relationship Management
- Observability
- Security Platforms

### Nice to have
- B2B tech
- SaaS
- French language
- English language

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/datadog/jobs/8147740?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)