# Executive, Contact Centre

**Company**: Prudential
**Location**: Kuala Lumpur
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Executive--Contact-Centre_23060536-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_812e065c-7cd

## Description

Prudential's purpose is to help people get the most out of life.

The Executive, Contact Centre role provides an efficient and high-quality telephone servicing facility to customers.

**Job Purpose:** The incumbent is responsible for meeting and exceeding customer expectations, achieving Key Performance Indicators (KPI) as a team:

- Financial: Ensure the team achieves Service Level Agreements (SLA) and maintain cost-effective management

- Customer: Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations

- Operational Performance: Excel in business processes to satisfy customers and shareholders

- People: Achieve goals and contribute to organizational learning and innovation

**Job Responsibilities:**

- Deliver world-class customer service via telephone

- Provide polite, professional, and accurate responses

- Manage customer expectations and display ownership for customer requests

- Liaise with departments to resolve customer issues

- Stay updated on new or enhanced products/services to maintain high-quality service

- Support Team Leaders and Managers in reviewing processes, identifying service gaps, and implementing improvements

- Undertake other duties allocated by management

**Job Requirements:**

- At least Diploma or Degree in any field from a recognized college or university

- Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry

- Experience in handling international calls is an added advantage

- Fresh graduates are encouraged to apply

- Good command of spoken and written English; ability to speak and write Mandarin and/or Chinese dialects is an added advantage

- Good voice, clear pronunciation, and empathetic listening skills

- Enthusiastic, self-motivated, and able to succeed in a fast-paced customer-focused environment

- Pleasant, patient, and self-disciplined

- Successful candidates will receive comprehensive training in Malaysia and/or Singapore.

## Skills

### Required
- customer service
- telephone servicing
- problem-solving

### Nice to have
- international call handling
- Mandarin or Chinese dialects

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Executive--Contact-Centre_23060536-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)